Novie T. Mamayson

NOVIE MAMAYSON CABATUAN, ISABELA PHILIPPINES Objectives: To obtain a position where I can effectively utilize my experiences from previous company as customer service and telemarketing. Being one of the top performer for 2 consecutive quarters and being a goal oriented and highly focused type of person, I make sure to finish the task given to me in a timely manner. Summary of Qualifications: Professional Experience January 24, 2014 to January 2017 IBM Daksh/Concentrix UP Ayalaland Technohub Quezon City Campaign: Aetna Healthcare Senior Health Advisor Since I am dealing with doctors and office manager or billing provider, I could answer questions how deductible and coinsurance works based on their policy and their benefits. If a certain procedure or DME needs precertification by their plan and making sure if their providers are IN Network or not under their plan Advising member’s about their coverage and benefits for their insurance. Calling billing office to clarify the member’s responsibility on behalf of their insurance Checking if a certain procedure requires a pre certification from the insurance Transferring the member to the correct department to be properly assisted Checking if a provider is IN Network under their plan Educate them about their coverage for DME and assist them if PA is needed for it SITEL Philippines BCEZ Loakan Rd. Baguio City March 19, 2012-November 14, 2013 Customer Service Representative Helping clients in reloading their prepaid debit card Checking their transactions SUTHERLAND GLOBAL SERVICES Tarlac, Tarlac City December 26, 2011-February 25, 2012 Customer Service Representative Helping client checking their transactions on their account Transferring tax refund to their bank account Other Experiences (Home based) Appointment Setter Setting up an appointment for golf facilities and using Zoho CRM for leads, documentation and creating a task Lead Generation Specialist Sending additional information to certain facilities Sales for CriterionMed Global Sending TENS and NMS Units to providers for evaluation Recognition/ Awards: Top Performer 1st and 2nd Quarter of 2016 for Concentrix Best in FCR for 6 consecutive months Best Agent for Aetna Healthcare for 2016 Best in Quality for 2016 EDUCATION OLPI- Bachelor of Science Major in English Saint Ferdinand College - Bachelor of Science in Midwifery BOARD TAKEN and PASSED Licensure exam for Midwifery May 1-2 1993