Novie T. Mamayson

I have been with the BPO industry for almost 7 years as a Customer Service Representative assisting US clients. I have under gone trainings for me to be an efficient and effective Customer Service Representative and served as Subject Matter Expert for more than a year.

I strongly believe with the skills that I have,I am confident that I can delight your customers.With my passion to serve and provide the good quality of service, I firmly believe that I can be an asset to a team or a company. Throughout the years of my experience as a Customer Service Representative, I have managed to enhance my communication skills which is primarily the very first thing that needs to have by a Customer Service representative. Further more, being in the BPO industry, I have hone skills that is very helpful and effective and these things should possess by every individual for them to be more effective and efficient such as patience,attentiveness,empathy,calmness,proactive and time management which is very essential as a quality of good customer service.I am open and willing to learn to familiarize myself with the product in order to provide the best possible to support customers.I am capable of delivering satisfying results exceeding plain or simple expectations.

Since i love to assist different types of people with their specific needs, I know and I am confident that I am qualified to join your job post. I am most certain that I can meet time-bound projects or agenda and deliver great customer service no matter how difficult and vague the situation may seem. I believe that most of the time if not always, I am capable of delivering satisfying results exceeding plain or simple expectations. I surely understand how a business should look into even the smallest details to assure the quality of craftsmanship. With all these, I am looking forward to hearing a great news from you soon. More power.