Novie Rose Butt

Novie Rose G. Butt Block 25 Lot 27, DC2 Regent Pearl Homes Alijis, Bacolod City, Negros Occidental Email:-Contact No.: - OBJECTIVE Seeking a challenging position in a reputed organization that offers opportunities for personal and professional development and where I can best utilize my knowledge and skills to achieve organization’s goals and objectives. EDUCATION Tertiary: Philippine State College of Aeronautics - Bachelor of Science in Aviation Information Management Major in Airline Operations and Procedure Piccio Garden, Villamor, Pasay City Awards and Achievements Acquired   Secondary: Academic Distinction A.Y- CHED-DND-PASUC Scholarship Grantee Sagay National High School - Special Science Class - Sagay City, Negros Occidental Elementary: Alfredo E. Maranon Sr. Elemntary School - School of the Future Sagay City, Negros Occidental - CAREER SUMMARY Position: Production Technician Duration: April 16, 2018 – November 09, 2020 Company: Vanguard International Semiconductor Corporation Location: 123, Park Ave-3rd, Science-Based Industrial Park, Hsinchu, Taiwan, R.O.C. Key Responsibilities: • Operate, monitor and maintain the safe and efficient usage of semiconductor equipment. • Ensure that product quality meets customer specifications and timeline are being observed and met at all times. • Inspect equipment to identify any replacements, diagnose malfunctions and request repairs or maintenance needs. Position: Customer Service Specialist Duration: June 1, 2016 – July 6, 2017 Company: Flight Centre Travel Group Location: One World Place, Bonifacio Global City, Taguig - Productivity Awardee for September 2016 Key Responsibilities: • Make and confirm reservations for passengers on scheduled flights and resolve customer cases via Salesforce. • Assist customers using GDS (Amadeus) and non-GDS regarding flight availability, change and cancellation quotations, baggage allowance inquiries, airline initiated schedule changes and check-in problems. • Handle booking errors and make airline call-outs. • Provide invoices, billing and check transactions using Cybersource and Paypal. QUALIFICATIONS and SKILLS • • • • • • • • Excellent written and oral communication skills. Proficient in Social Media Platforms and Microsoft Office applications such as: - Microsoft Word - Microsoft PowerPoint - Microsoft Excel Analytical and probelm-solving skills. Responsible, flexible, detail-oriented and strong adaptability skills. High level of initiative, resourcefulness and multi-tasking skills. Self-motivated and reliable professional, committed to top quality work. Commitment towards prompt and courteous customer service and utmost customer satisfaction. Ability to remain calm under pressure and efficiency in handling stressful situations. SEMINARS and TRAININGS ATTENDED On-the-Job Training Philippine Airlines Corporate Logistics and Services Department Office of the AVP- Warehouse Management Sub-Department March 14, 2016 – May 6, 2016 Amadeus Basic Reservation Philippine State College of Aeronautics January 4, 2016 – April 21, 2016 Information Technology and Airline Aviation Seminar-Workshop 2016 Philippine State College of Aeronautics January 28, 2016 Job Employment & Trainings for Success Fair Philippine State College of Aeronautics February 24, 2014 On-the Job Training Philippine State College of Aeronautics Institute of Computer Studies December 9, 2013 - April 19, 2014 REFERENCES AVAILABLE ON REQUEST