Nova Gabriel

NOVA P. GABRIEL MASTER DATA MANAGEMENT | CUSTOMER SERVICE REPRESENTATIVE EXPERIENCES Marketing Researcher | Remote PERSONAL PROFILE Medvocation Limited | November 2019 - May 2020 Global Healthcare Recruitment Marketplace I am an experienced Data Administrator and Customer Service who is looking for a job in order to hone my skills and able to share my expertise. Search and explore group for Healthcare Recruiters or Owner/CEO, Marketing, Manager in social media and market research in LinkedIn. Sending invites and notes to promote Medvocation. Customer Service Representative | Chat Support IQOR | May 2016 - July 2017 SKILLS AND ABILITIES - Take incoming calls from clients and listen to concerns, complaints, and questions carefully. - Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made. - Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately. - Computer Skills - Customer Service / Chat Support - Master Data Management - Strong communication and interpersonal skills - Fast learner - Team player - Hard working - Motivated and dedicated Operation Supervisor DHL Global Service Center | April 2014 - May 2016 Products and Capacity Management OTHER SKILLS Stenography, basic graphic design using Photoshop (CS2), Canva Photo Editing - Supervise everyday working of department operating process and increase efficiency of workers through coaching and monitoring for various growth oriented programs. - Analyze and identify all performance related issues and ensure appropriate steps to prevent loss. - Evaluate agents’ performances based on applicable laws and company policies and recommend ways to improve their efficiency. ACADEMIC HISTORY Data Administrator Goldenstate College, Inc. General Santos City DHL Global Service Center| January 2012 - April 2014 Customer Relation Management New Forwarding Environment (NFE) – Master Data Management (MDM) Computer Secretarial | June 2003 - April 2005 - Academic Excellence Awardee - Computer Encoder of the Year - - Modification of accounts and maintenance of Sales Organization in ISELL / Global Template by entering the data given by countries, regional or global team including uploading of exchange rate in SAP GUI. - Resolves customer accounts using SAP CRM system Global Template Analyzing/understanding details of the request coming from Global Service Now in order to find resolution for the issues and concerns in timely manner. Handling follow up email communication to requestor (globally). Blk. 63 lot 11 Bella Vista Subd. Santiago Gen. Trias, Cavite -