Nosiru Sherifat Olashile

NOSIRU SHERIFAT --Lagos,Nigeria PROFESSIONAL SUMMARY Friendly Customer Service Representative helps customer with complains or questions and processes orders and forms accommodating and helpful team player with positive attitude and familiarity with CRM system and practices. Coveys all pertinent facts to customers and establishes and builds solid relationship to boost rating and secure loyalty. EDUCATION Lagos State University Bachelor's Degree Botany- University of Lagos Post Graduate Diploma in Employment and Labour studies- SKILLS Customer Satisfaction Measurement Exceptional communication and interpersonal skills Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously Attention to details Call center experience Complain Resolution Multitasking Product Knowledge Report generation Problem solving Scheduling Cold calling Cross-selling Lead Generation EXPERIENCE Customer Service Representative Airtel Nigeria | 2021- Present Handled customer, inquiries, payments and service request Resolved product or service issues by clarifying customer complains and offering appropriate solution. Follow up on unresolved cases to keep customers informed towards solution. Documented, researched and resolved customer service issues Collaborate with colleagues and co-workers to deliver quality customer experience Met personal, team and company goals in customer service environment Enhanced customer satisfaction with fast knowledgeable service Address and resolved customers concerns and complains Gathered and verified required customer information for tracking purpose. Escalate issues that could not be resolved independently to supervisors or managers for further assistance Provide accurate result about product and services to customers. CERTIFICATIONS Certified Support Manager CSM Customer Service Management Professional CSMP Customer Service Officer First City Monument Bank | 2016 - 2019 Answer customer inquiries via phone, email and chat Analyzed customer feedback to identify trends Project and suggested improvement for business Management/Business Handled confidential documents and Analyst maintained their proper organization Supports customers needing help with setting up accounts, processing payments and correcting errors. LANGUAGE Manage difficult customer situation with English professionalism and empathy Handled customer inquiries, payment and service requests Collaborate with colleague and co-worker to deliver quality customer experience Met personal team and company goals in customer service environment Built trusting relationships with customers to better understand their needs Anticipated needs and resolve problems to keep customer happy Help Desk Officer Akmonos Nigeria Limited|- Provide customer assistance Maintain daily performance of computer system Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence Perform troubleshooting using different diagnostic techniques Following up clients Responding to clients enquiries Run reports and analyze common complains Walk customer through problem solving process Document customer interaction