Normanikka Boniao

NORMANIKKA BONIAO Profile Focused and reliable on a variety of platforms based on experiences and to bring outstanding performance in terms of customer service and content moderation. Work Experience 2023 – - NOW CAINTA, RIZAL LEAD GEN QUALITY ANALYST Provides accurate information to management in a timely manner. -- C2H Inc. Verified leads to make sure it is within our clients SPECS- TaskUs Inc. CONTENT MODERATOR We check for content accuracy and ensure that the content follows our guidelines. We may also remove certain content for violating content - Education BS in Hotel Resturant Management Datamex College creation guidelines. Alta Resources Healthcare Representative - BCBS Healthcarer Guide callers in finding an accredited physician for them. Assist in enrolling them with a healthcare plan that suits them. - COLLABERA Contact Centre Officer – ANZ Bank Financial account. Assist callers with their Credit Card and fee queries. - Teleperformance TSR – Direct TV Assist customers in fixing any technical issues with their DIRECTV devices. We were also required to upsell our sister brand (AT&T) before ending our call. - Eperformax Contact Centers eBAY- CSR Provides assistance to sellers on how they can properly list their products on the website