Norma Rae Adriano

PROFILE NORMA RAE J. ADRIANO A competent Customer Service Representative with a proven track of records of success with Customer Care, Technical Support and Fraud Early Warning Roles. Excellent Communication Skills and expert in handling people in all situations. WORK EXPERIENCE Hardworking Customer Service Representative bringing 6 years of experience meeting customer needs via telecommunicating roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Skilled in coordinating documentation and handling payments. VXI (AT&T) – Customer Service Associate 06/2019 – 08/2020 • Answer incoming calls in efficient manner/ Identify customer's concern and overall needs/ Provide accurate answers and solutions. CONTACT PHONE:- EMAIL:- CHARACTER REFERENCE Ashley Deanna Plata- Gargantos Operations Manager - Concentrix- Precious Anne Tactacan – Ruiz Training Supervisor – IQOR- Barbara Galias AT&T Customer Service Associate- EDUCATION University of The East 1998 – 2001 - undergrad Bachelor of Science in Business Administration La Consolation College Caloocan 1988 – 1994 First Family Life – Appointment Setter 10/2020 – Present • Responsible for managing and arranging plans with customers or clients on behalf of their organizations. RMS (CHASE) – Collections Specialist 12/2018 – 05/2019 • Responsible for resolving overdue bills. CONVERGYS (CITIBANK) – Fraud Early Warning Specialist 10/2016 – 12/2018 • Responsible for reviewing accounts for fraud indicators and making outbound calls to cardholders to verify card activity ARVATO (XBOX) – Tech/Chat Support (non-voice) 06/2015 – 10/2016 • Provide technical support by answering inquiries, solving problems, and troubleshoot issues, knowledge bases, and provide self-help options EGS (T-Mobile) – Gen care/ SP Tech 10/2014 – 05/2015 • Answer incoming calls in efficient manner/ Identify customer's concern and overall needs/ Provide accurate answers and solutions. SUTHERLAND (MICROSOFT) – Tech Support 08/2013 – 09/2014 • Help customers with software programs, such as downloading and installing office 365. /Help customers with software programs, such as downloading and installing office 365. IQOR (METROPCS) – Customer Service Representative 12/2012 – 07/2013 • Answer incoming calls in efficient manner/ Identify customer's concern and overall needs/ Provide accurate answers and solutions.