Norah Nneoma Chimezie Uzoamaka

NORAH NNNEOMA CHIMEZIE-UZOAMAKA PROFESSIONAL SUMMARY Patient Support and Administrative Coordinator with 4+ years of experience across healthcare, education, retail, and customer support environments. Highly skilled in-patient intake, appointment scheduling, front-desk operations, and customer onboarding using tools such as Athena, Freshdesk, Excel, and Google Workspace. Proven ability to resolve 95% of inquiries within 24 hours, improve service efficiency, and maintain confidentiality and compliance. Seeking a patient service, administrative, or customer support role where I can enhance service delivery and patient experience. KEY SKILLS Clinical & Administrative: Patient intake, appointment scheduling, medical records management, EMR support, referrals, front-desk operations, data protection, confidentiality Customer Support & Operations: Customer onboarding, ticket triage, SLA management, complaint resolution, inbox management Technical Tools: Excel, Google Workspace, Google Sheets, Athena, Freshdesk, Asana, DocuSign, Monday.com, Trello Interpersonal: Communication, teamwork, problem-solving, empathy, time management PROFESSIONAL EXPERIENCE HR Employee Helpdesk Agent - East Suffolk and North Essex NHS Foundation Trust UK| Hybrid| March 2026- Present. • Acted as the first point of contact for HR enquiries, responding to staff and manager queries regarding absence management, HR policies, and employee support. • Recorded and updated staff absences and work forces data using HealthRoaster ensuring accuracy and compliance with organizational policies. • Responded to and resolve HR helpdesk tickets raised by staff through the internal ticketing system, ensuring timely and accurate responses. • Delivered high quality customer service to internal staff while maintaining confidentiality and professionalism when handling sensitive employee information. Patient Support Coordinator / Administrative Support (Volunteer) – Shabach Maternity Hospital Jan 2025 – May 2025 • Managed front-desk operations and appointment bookings for maternity clinicians, supporting pregnant women and new mothers. • Handled patient communications via phone and email, achieving a 95% inquiry resolution rate within 24 hours. • Maintained accurate electronic and paper patient records in line with confidentiality and data protection standards. • Coordinated referrals, document scanning, and multidisciplinary communication, reducing administrative turnaround time. • Improved patient satisfaction and loyalty by 20% through responsive and empathetic service delivery. Band 5 Dietitian (Clinical Placement) – University College Hospital, Ibadan | Nov 2023 – Nov 2024 • Delivered patient-facing nutritional assessments and counselling across multiple clinical specialties. • Collaborated with multidisciplinary healthcare teams to support patient treatment plans. • Maintained accurate clinical documentation and supported patient education initiatives. Customer Assistant / Store Administrator – Everyday Supermarket | Jan 2022 – Sep 2023 • Processed high-volume cash, card, and POS transactions with 100% accuracy. • Resolved customer inquiries promptly, maintaining a 95% satisfaction rate in a fast-paced retail environment. • Managed daily cash office operations including floats, banking, and financial reporting. • Reduced response times by 20% through improved customer service workflows. Administrative Support / Customer Care Representative (Volunteer) – Imo State University | Aug 2021 – Dec 2021 • Managed phone and walk-in inquiries, scheduled appointments, and updated departmental calendars. • Conducted accurate data entry and maintained student and staff records. • Supported onboarding and first-line customer assistance via email and phone. Customer Onboarding Specialist – Kanac Consultancy | Jan 2021 – Jul 2021 • Managed end-to-end onboarding for new clients and students in IT training programs. • Delivered first-line support via email, phone, and chat, ensuring smooth system access and setup. • Collaborated with technical teams to streamline onboarding processes. Medical Receptionist / Administrative Assistant (Volunteer) – Charis Multi-Specialist Hospital | Jan 2019 – Dec 2020 • Scheduled appointments, processed payments, and updated patient records in a busy clinical setting. • Managed high-volume phone inquiries and addressed patient concerns professionally. Graduate Administrative Assistant (NYSC) – College of Health Technology, Etinan | Apr 2017 – Apr 2018 • Provided clerical and administrative support to academic staff. • Managed student records and assisted with examination coordination. EDUCATION • Postgraduate Diploma (PGD) in Nutrition and Dietetics – Imo State University | 2021 • Higher National Diploma (HND) in Nutrition and Dietetics – Imo State Polytechnic | 2016 KEY PROJECTS • Monday.com Project Management (Construction Project): Designed and implemented a project board with task phases, owners, timelines, and real-time tracking to improve workflow visibility and collaboration. • Customer Support & Freshdesk Configuration: Managed customer complaints via Freshdesk, drafted empathetic responses, and configured a support widget to improve ticket resolution efficiency. CERTIFICATIONS Digital Witch IT Support Training CyberSafe Foundation: Data Analysis -