NORAH NNEOMA CHIMEZIE-UZOAMAKA
Professional Summary
Friendly and highly reliable Customer Support & Virtual Assistant with 4+ years’ experience in healthcare reception, dietetics administration, retail customer service, and volunteer patient support roles. Proven expertise in appointment booking, patient communication, confidential record-keeping, cash handling, and delivering exceptional service in fast-paced environments. Skilled in MS Office, Google Workplace, CRM tools, data entry, telephone systems, and remote support tools. Seeking remote customer-facing and virtual assistant opportunities where empathy, accuracy, and organizational skills drive outstanding patient and client experience.
Key Skills
• Patient & Customer Service
• Appointment Booking & Diary Management
• Reception & Front-of-House Duties
• Confidential Record-Keeping & Data Entry
• Remote and Telephone Communication
• Email communication and Management
• Billing and Cash Handling
• Referral & Enquiry Management
• MS Office (Word, Excel, Outlook) | Remote Tools (Zoom, Teams)
• CRM Tools (Freshdesk, Monday.com, Trello, Asana)
Professional Experience
Receptionist / Administrative Support (Volunteer) Shabach Maternity Hospital, Owerri, Nigeria January 2025 – May 2025 (Hybrid).
• Managed front-desk operations, welcoming patients and booking appointments for clinicians via phone and in-person.
• Handled daily email correspondence, drafted professional messages, scheduled appointments from email requests, and maintained clear communication with clients.
• Accurately maintained electronic and paper patient records while upholding strict confidentiality.
• Handled referrals, scanned/filed documents, and supported clinical teams with administrative tasks.
• Resolved 95% of inquiries within 24 hours.
• Managed customer feedback effectively
• Enhanced customer loyalty by 20%.
Band 5 Dietitian (Clinical Placement) University College Hospital (UCH), Ibadan, Nigeria November 2023 – November 2024
• Delivered patient-facing nutritional assessments and counselling across multiple specialties.
• Managed appointment diaries, documented case reviews, and coordinated with multidisciplinary teams.
• Provided clear verbal and written communication to patients, caregivers, and staff.
Customer Assistant / Store Administrator Everyday Supermarket, Owerri, Nigeria January 2022 – September 2023
• Processed high-volume cash, card, and POS transactions with 100% accuracy in change and receipts.
• Resolved customer queries promptly, maintaining (95%) high satisfaction in a busy retail environment.
• Managed daily cash office operations: float preparation, till collection, banking, and financial reporting.
• Reduced response time by 20% using new strategies.
Administrative Support / Customer Care Representative (Volunteer) Nutrition & Dietetics Department, Imo State University, Nigeria August 2021 – December 2021
• Handled phone and walk-in enquiries, booked appointments, and maintained departmental calendars.
• Monitored and organized the team mailbox, ensuring all emails were answered promptly, professionally, and in line with service-level expectations.
• Performed accurate data entry and filing for student and staff records.
Medical Receptionist / Administrative Assistant (Volunteer) Charis Multi-specialist Hospital, Owerri, Nigeria January 2019 – December 2020
• Scheduled appointments, processed payments, and updated patient records in a busy clinic.
• Managed high-volume phone enquiries and resolved patient concerns efficiently.
• Managed a high-volume customer support inbox, responding to enquiries, resolving issues, and escalating urgent cases to the appropriate team.
Graduate Administrative Assistant (NYSC) College of Health Technology, Etinan, Akwa Ibom, Nigeria April 2017 – April 2018
• Provided clerical support to lecturers, managed student records, and coordinated examinations.
Education
• Postgraduate Diploma in Nutrition and Dietetics Imo State University, Owerri, Nigeria 2021
• Higher National Diploma (HND) in Nutrition and Dietetics Imo State Polytechnic, Owerri, Nigeria 2016s
Professional Development & Certifications
• IT Support : Digital Witch Community, 2025
• DigiGirls Foundation Digital Skills Programme, 2022
