Norah Nneoma Chimezie Uzoamaka

|Let’s grow your business through exceptional customer support! 💯

Over 5 years of experience in delivering exceptional customer support across email, phone, and live chat channels for startups, e-commerce brands, and service-based businesses. With my expertise, businesses retain customers, improve satisfaction scores, and scale support operations through clear communications, empathy, and structured workflows and business growth.

I have resolved over 50,000 complaints across multiple platforms, managed a cross-functional customer support team, improved SLA (service level agreement) by 100% and ticket resolution time, ensured business growth through structured workflow, and customer retention by 80% using CRM and helpdesk tools such as Zendesk, Freshdesk, HubSpot, monday.com, trello, asana. I support order processing, refunds, escalations, onboarding, and follow-ups while meeting service level agreements.

If this sounds like your organization, DM me lets get started.