Nora Godwin

Nora Godwin No 10 Ladipo Kuku street, Off Allen Avenue Ikeja,Lagos - |- Objective Resourceful and customer-focused professional with over 5years of experience as a Call Centre Agent, Customer Service Representative and Virtual Assistant. Seeking a dynamic role where I can apply my strong communication skills, problem-solving abilities and tech proficiency to deliver exceptional client support, manage administrative tasks remotely and contribute to team success in fast-paced environments. Experience BrightConnect 2024 - 2025 Call Center Agent • Responded to high volumes of inbound and outbound calls, providing support for account inquiries, billing, order tracking and general customer needs. • Delivered professional and empathetic service, contributing to a 96% customer satisfaction score. • Consistently achieved over 90% first-call resolution by efficiently identifying issues and offering effective solution. Phoenix Lead Co 2023 - 2024 Call Center Agent • Managed 80+ outbound sales calls daily, consistently exceeding monthly sales targets by an average of 15%. • Converted leads into customers by delivering persuasive product presentations and tailoring solutions to client needs. • Recognised as “Top Performer” for 6 consecutive quarters, demonstrating strong negotiation skills and resilience in a competitive sales environment. ConnectCare 2023 - 2023 Call Center Agent • Conducted high-volume outbound sales calls, consistently surpassing sales goals and driving a 15– 20% monthly revenue uplift. • Built rapport with prospective customers, effectively identifying their needs and presenting tailored product solutions. • Earned multiple “Top Seller” awards for consistently ranking in the top 5% . Globacom Limited 2022 - 2023 Customer Service Representative • Handled an average of 70+ customer interactions daily via phone, email and live chat, providing support across product inquiries, order issues and account management. • Achieved a 95% customer satisfaction rating by delivering prompt, accurate and empathetic service. Airtel Networks Limited 2022 - 2022 Customer Service Representative • Consistently maintained a 96% customer satisfaction rating by providing clear, polite, and solutiondriven assistance. • Handled an average of 80+ calls daily, resolving 90% of queries on first contact through deep product knowledge and active listening. Twelve Baskets Food Limited 2021 - 2021 Customer service Representative • Maintained a 94% customer satisfaction rating by handling complaints and requests efficiently, often resolving issues within 24 hours. • Assisted in implementing a digital customer feedback system, increasing client response rates and service insight. TheVirtualTribe 2021 - 2021 Virtual Assistant • Managed inboxes and calendars, reducing missed appointments by 95% through effective scheduling and follow-ups. • Maintained a 100% client retention rate through exceptional service, clear communication and ontime delivery. AssistPro Solutions 2020 - 2021 Executive Virtual Assistant • Reduced email response times by 60% through efficient inbox triage, labeling systems, and canned responses. • Oversaw CRM data for over 500 client accounts, improving accuracy and enabling more effective sales follow-ups. Tarragon Group 2019 - 2019 Virtual Assistant • Created and maintained spreadsheets, reports, and client databases with 99% accuracy using Google Workspace and Microsoft Office tools. Education Federal University Otuoke, Bayelsa State Bachelors Degree Biochemistry 2017 RemoteEdge Academy Call Center Management 2022 Skills • Inbound and Outbound Calling • Conflict Resolution • Active Listening • Verbal & Written Communication • Problem Solving • Time Management • Empathy & Patience • Multitasking Target & KPI Achievement Customer Relationship Management