Nora Godwin

Hi, I’m a seasoned Customer Service Representative and Call Center Agent with over 5years of hands-on experience delivering top-tier support in fast-paced environments. My passion lies in creating positive customer experiences and building strong, lasting relationships through clear communication, empathy and problem-solving.

Throughout my career, I’ve handled both inbound and outbound calls, live chats and emails ,resolving customer concerns efficiently while maintaining a friendly and professional tone. I have worked across various industries, including e-commerce, telecommunications, tech support and financial services, equipping me with the versatility to adapt quickly to different customer needs and tools.

I take pride in my ability to stay calm under pressure, de-escalate tense situations and turn challenges into opportunities for brand loyalty. Whether it's helping a frustrated customer with a billing issue or guiding a new user through technical onboarding, I always strive to leave a lasting impression of trust and satisfaction.

Here’s what I bring to the table:

• Strong communication skills (both written and verbal)
• Proficient with CRM tools like Zendesk, Salesforce and HubSpot
• Tech-savvy and quick learner: able to adapt to new software and platforms with ease
• Excellent time management: able to juggle multiple chats or calls while maintaining quality
• Fluent in English with a clear, neutral accent ideal for global audiences
• Remote-ready with a quiet home office setup, high-speed internet and a disciplined work ethic

I believe customer service is more than just answering questions,it’s about listening actively, anticipating needs and going the extra mile to ensure every customer feels valued. I’m now looking to partner with businesses who share this vision and are seeking a dependable, friendly and results-driven support agent to enhance their team.

If you’re looking for someone who truly cares about your customers and will represent your brand with professionalism and heart.Let’s connect!