Nonye Calista Ochuema

NONYE CALISTA OCHUEMA Account Rec eivab le Specialist / Customer Relationship Manager PROFILE SUMMARY CONTACT --Lagos, Nigeria linkedin.com/in/nonye-calistaochuema-aidr-53021b98 EDUCATION WORK EXPERIENCE University of Nigeria, Nsukka AVERY NIGERIA LTD. Account Receivable Specialist BSc, Economics Oct 2006 - Jun 2011 Lagos State Polytechnic, Lagos Nigeria National Diploma, Computer Science Dec 2003 -Mar 2006 Digital Witch Community Training Oct 2022- Jan. 2023) Daystar Leadership Academy DLA Basic, Exceptional Leadership · (2016 - 2016) SKILLS · Accounts Receivable Management · Credit Control & Risk Assessment · Debt Recovery & Negotiation · ERP/CRM Software Proficiency · Financial Reporting & Analysis · Customer Relationship Management · Billing & Invoicing Procedures · DSO Application & Cash Flow Improvement I am an Accounts Receivable Specialist with nearly a decade of experience and specialized training in Credit Risk Management. I excel in managing credit policies, negotiating payment plans, and ensuring timely collections. Proficient in ERP and CRM systems, I streamline processes to enhance efficiency and deliver results. As an Associate Member of the Institute of Debt Recovery Practitioners of Nigeria (IDRPN), I am committed to upholding the highest standards in debt management and recovery. May 2018 - Apr 2024 - Recovered delinquent accounts, reducing bad debt by 30% and strengthening financial stability. - Minimized DSO by 15%, improving cash flow and liquidity by 15%. - Streamlined accounts receivable processes with advanced tools, and reducing processing time and increasing accuracy by 30%. - Contributed to credit policy development, ensuring 100% compliance with financial management standards. - Managed aging reports, reducing overdue balance by 18%, and improving cash flow by 15% - Conducted precise account reconciliations, achieving a 98% accuracy rate in financial records. - Enhanced customer satisfaction by 25% through effective communication and problem- solving. - Assisted in tax compliance, budgeting, and forecasting, resulting in 100% timely filing and reporting and increased accuracy and stability. Digital Witch Support Community Sales & Customer Engagement Specialist Jan 2023 - Jun 2023 * Identified and engaged potential customers through multiple channels, increasing lead generation by 15%. * Delivered compelling sales presentations and product demonstrations resulting in 20% client acquisition. * Tailored solutions to meet customer needs, enhancing satisfaction and boosting retention by 18%. * Negotiated and closed sales deals, consistently exceeding targets by 25%. * Maintained an organized database of leads and customer interactions. * Ensured post-sale client satisfaction to promote repeat business. * Collaborated on sales strategies with marketing and sales teams, contributing to a 15% growth in revenue. NONYE CALISTA OCHUEMA LANGUAGES English: Proficiency CERTIFICATIONS · Fundamentals of Credit Risk Management | New York Institute of Finance | 2023 · IT Technical Support Fundamental | Coursera/Google | 2023 · Building Blocks of a Successful Debt Recovery & Collections | Institute of Debt Recovery Practitioners of Nigeria | 2020 WORK EXPERIENCE AVERY NIGERIA LIMITED Credit Controller/Debt Recovery Officer - Managed accounts to reduce delinquencies and ensure timely payments, boosting cash flow by 20%. - Reconciled accounts to resolve discrepancies and improving financial accuracy by 15%. - Assessed creditworthiness to set optimal limits and improve risk management by 18% - Used Sage Evolution, Netsuites, QuickBooks for accurate billing, invoicing, and reporting, ensuring compliance and increased accuracy. - Supported accounting functions to maintain accurate records and regulatory compliance contributed to a 25% increase in Audit readiness. VOLUNTEER EXPERIENCE G-WAF / GLOWCO Foundation, Nigeria Project Coordinator PROFESSIONAL MEMBERSHIP ·Associate Member, Institute of Debt Recovery Practitioners of Nigeria Oct 2014 - Apr 2018 2020- Present Led youth empowerment projects in the South West Region, ensuring timely execution. Coordinated resources for project success within budget and schedule constraints. Cultivated partnerships for broader community impact and engagement with targeted youth. Managed project timeliness, deliverable, and stakeholder satisfaction. Analyzed project results for ongoing enhancements and improved outcomes.