Nonye Calista Ochuema

I am a skilled Customer Service Specialist with a strong background in supporting clients across various industries. My career began in accounting, providing me with analytical skills and attention to detail, but my passion for customer service has driven me to excel in managing inquiries, resolving issues, and maintaining positive client relationships.

With experience in CRM and ERP software like HubSpot, Salesforce, and Sage, I am adept at streamlining workflows and providing seamless support, both on-site and remotely. I excel in maintaining accurate records of customer interactions, managing business-to-business (B2B) and business-to-customer (B2C) transactions, and ensuring that client data is consistently up-to-date.

In addition to customer service, I am proficient in generating reports, preparing service proposals, and handling invoicing, all of which contribute to enhancing the customer experience. My flexibility and adaptability, combined with a strong internet connection and a noise-canceling headset, allow me to deliver exceptional service in any environment. My commitment to excellence and diverse skill set make me a valuable asset to any organization.