Nonye Calista Ochuema

Accounts Receivable / Customer Relationship Management PORTFOLIO PORTFOLIO BY Nonye Calista- introducing ABOUT ME As a results-driven Accounts Receivable Specialist and Customer Relationship Manager with nearly a decade of experience, I have consistently delivered measurable success in financial operations. I have improved cash flow, reduced bad debt by 30%, and minimized Days Sales Outstanding (DSO) by 15%. My proficiency in advanced ERP and CRM systems has streamlined processes and ensured 98% accuracy in financial records. Beyond my technical capabilities, I have enhanced customer satisfaction by 25% through effective communication and prompt issue resolution. I have also played a key role in shaping credit policies to ensure 100% compliance with financial standards. As an Associate Member of the Institute of Debt Recovery Practitioners of Nigeria (IDRPN), I am committed to upholding the highest standard in debt management and recovery. My attention to detail, adaptability, and dedication to financial management and client relations make me a valuable contributor to any organization. Account Receivable Specialist Customer Relationship Manager VISION My vision is to empower organizations to achieve financial stability and growth by expertly managing credit and collections while delivering exceptional customer service. I strive to build strong, lasting client relationships, streamline financial operations, and contribute to a positive and trustworthy business environment SKILLS/ TOOLS Personal & Professional ERP software: Sage. QuickBooks, NetSuite CRM: HubSpot, Salesforce, Asana, Monday.com, Trello, Apollo, Calendly Business Process Tools: Google Suite, Microsoft Office, Mailchimp, Canva, Capcut Storage Tools, OneDrive, Google Drive, Dropbox, and other SaaS tools Delinquency Reduction Account Reconciliation Creditworthiness Assessment Accurate Billing & Invoicing Financial Reporting Cash Flow Management Risk Management ERP & CRM Systems Utilization Regulatory Compliance Customer Relationship Management Customer Engagement Client Satisfaction Relationship Management Post-Sale Follow-Up Customer Communication Sales Strategy Collaboration 2006 - 2011 Bsc. Economics University of Nigeria, Nsukka, Nigeria EDUCATION Educational Qualification and Certifications 2004 - 2006 National Diploma in Computer Science Lagos STate Polytechnic, Lagos Nigeria Fundamentals of Credit Risk Management New York Institute of Finance - 2023 Digital WItch Support Community Digital Skills 2023 Google IT Support Certificate IT Support Fundamentals - 2023 Customer Support through Chat, Email and Text -Udemy 2023 Report Preparation CUSTOMER ACCOUNT RECONCILIATION TRIAL BALANCE SAMPLE CUSTOMER ENQUIRY AND ACCOUNT STATEMENT PREPARATION Report Presentation and Analysis Apollo Lead Generation Lead Generation and engagement . Identified and engaged potential customers through multiple channels, increasing lead generation by 15% Delivered compelling sales presentations and product demonstrations, resulting in a 20% increase in client acquisition. TIME TRACKER AND CALENDAR MANAGEMENT HubSpot CRM Trello Board ClickUp Board Appointment Setting Together we can do this and many more!-