Nonjabulo Mthembu

NONJABULO MTEMBU EXPERIENCE Remote Customer Service Specialist Personal Shopper DETAILS Nonjabulomthembu7@gmail. com- Alexandra, South Africa, 3083 Lebogang St, Far East Bank, Mar 2022 Onecart Manage and fulfill personalized shopping orders for over 50 clients weekly, ensuring accuracy and timely delivery. Maintain a 98% customer satisfaction rating by delivering excellent service and proactive communication. Coordinate with suppliers and logistics to optimize order fulfillment processes. Address and resolve client inquiries and complaints professionally and promptly. Utilize ecommerce platforms and social media tools to enhance customer engagement. Monitor stock levels and recommend replenishments to prevent order delays. SUMMARY Sep 2019 — Oct 2021 Customer-focused Personal Shopper and Remote Customer Service Specialist with over 5 years of experience in retail and ecommerce environments. Proven track record of delivering personalized shopping experiences, managing high volumes of online orders with accuracy, and achieving high customer satisfaction. Skilled in client relationship management, complaint resolution, and operational support, with strong multitasking abilities in fastpaced settings. Seeking to leverage expertise in remote customer service and operational efficiency to contribute to a dynamic team. Cashbuild SKILLS • Microsoft Word • Microsoft Excel • Social Media Management Tools Cashier / Administrative Assistant Processed daily cash transactions accurately, reducing errors by 20%. Provided comprehensive administrative support, including record-keeping and inventory management. Assisted customers with inquiries, improving overall store experience. Supported stocktaking and ordering processes to maintain inventory accuracy. Prepared reports and documentation for management review. Ensured compliance with cash handling and store policies. Dec 2017 — Sep 2019 Cashier / Barista Motherland Coffee Company Prepared and served beverages while managing POS transactions efficiently. Built customer loyalty by providing personalized recommendations, increasing sales by 15%. Maintained a clean, welcoming environment adhering to hygiene standards. Trained new staff on customer service and operational procedures. Managed daily cash reconciliation and deposits. Assisted with inventory management and restocking. Mar 2015 — Dec 2017 Cashier / Pizza Crafter Domino's Pizza, Greenstone Gauteng • Client Retention Crafted custom pizzas ensuring adherence to quality and safety standards. Delivered fast, friendly, and efficient customer service in a high-volume setting. Handled customer orders professionally, resolving issues on the spot. Maintained cleanliness and organization of the kitchen and service areas. Supported team members during peak hours to meet sales targets. Participated in stock management and order preparation. • Customer Relationship Management EDUCATION • Data Entry 2019 — 2023 • Ecommerce Platforms • Order Management • Complaint Resolution • Record Keeping • Inventory Support • Report Preparation • Communication • Time Management •E Diploma in Public Relations University of South Africa Focus: PR campaigns, stakeholder communication, social media strategy 2016 — 2016 Certificate in Business Administration Ilearn Specialization: Project management, Microsoft Office suite 2013 — 2013 Matric REFERENCE Reference available upon request Nonhlevu Secondary School CERTIFICATIONS AND LICENSES Social media marketing from Hubspot Email Marketing (HubSpot) CRM (HubSpot) Google Sheet (Simplilearn)