Nondwe Makubalo

NONDWE MAKUBALO - - Gauteng, South Africa Summary Dynamic Customer Service Specialist with over 10 years of diverse retail experience, progressing from merchandising to an Administrative Assistant role. Recognised for building strong customer relationships and consistently exceeding performance targets in fast-paced environments. In my recent role as a remote Customer Service Agent, I successfully managed a high volume of inquiries, improving customer satisfaction scores .My ability to multitask and enhance operational efficiency led to a reduction in response time ,demonstrating my commitment to team success. Renowned for my discipline, self-motivation, and innovative problem-solving skills, I am eager to leverage my organisational and communication strengths in a challenging administrative or customer service role to drive positive outcomes. Experience Amazon South Africa Customer Service Agent 06/2022 Global technology and e-commerce • Resolved over 95% of customer inquiries on the first call, enhancing customer satisfaction and loyalty. • Achieved a customer satisfaction rating on post-interaction surveys. • Handled an average of 120 customer interactions per day, significantly contributing to team productivity. • Trained and mentored 10 new hires, improving onboarding efficiency and teamperformance. • Reduced average handling time by ,optimising workflow without compromising service quality. • Implemented feedback loops that led to a decrease in recurring customer issues. Engen Waterside ( CLV group) South Africa Administration Assistant 06/2018 - 12/2021 Energy and convenience retail • Streamlined office processes, reducing administrative task time by allowing for more focus on customer service. • Managed scheduling and appointments for a team of 35 employees site manager,petrol attendants, cashiers and cleaners. • Improving service efficiency.Oversaw inventory management, reducing supply costs through effective tracking and reordering. • Assisted in implementing a new filing system, decreasing document retrieval time . • Handled customer inquiries with a resolution rate enhancing client satisfaction and loyalty. • Coordinated communication between departments, improving workflow and reducing miscommunication incidents . Education Abbotts College Matriculation Date period Skills * Customer service excellence * Proficient in CRM software * Microsoft Office Suite expertise * GRVS stock control * Basic bookkeeping * Inventory management * Scheduling and coordination * Strong communication skills * Attention to detail *Data entry * Time management www.enhancv.com Powered by 