Nondwe Makubalo

I am a dedicated administrative professional based in Gauteng, South Africa, with extensive experience in customer service and office management. Throughout my career, I have developed a strong ability to manage multiple tasks efficiently while enhancing operational effectiveness. My experience has taught me the importance of delivering exceptional support and fostering a positive team environment, and I am eager to leverage my organisational and communication skills in a dynamic administrative role.

Currently, I work as a Customer Service Agent at Amazon, where I provide outstanding service to customers via phone, email, and chat. I take pride in resolving inquiries and complaints in a timely and personalised manner, using my problem-solving skills to address complex issues and enhance customer satisfaction. Collaborating with cross-functional teams also allows me to tackle customer challenges more effectively and streamline service processes.

Prior to my role at Amazon, I served as an Administrative Assistant at CLV Group from 2018 to 2021. In this position, I provided comprehensive support to management and various departments, ensuring daily operations ran smoothly. I managed customer inquiries, maintained organised records of sales transactions, and assisted in inventory management. My organisational skills enabled me to keep everything orderly, while my ability to coordinate meetings and document discussions facilitated effective communication within the team.

I hold a Matric Certificate, which I completed in 2010, and I possess advanced skills in Microsoft Excel for data analysis and reporting, along with proficiency in POS systems. My commitment to customer service excellence has helped me build lasting relationships with clients, enhancing their loyalty to the brands I represent.

In addition to my technical skills, I have strong communication abilities, including professional telephone etiquette and effective business writing skills. As a collaborative team player, I contribute positively to team dynamics and support my colleagues in achieving shared goals.

As I seek to advance my career in a dynamic administrative role, I am excited about the opportunity to bring my skills and experience to a forward-thinking team, where I can continue to grow and contribute to our collective success.