Nomfundo

 Nomfundo Dlamini Masoetsa CLIENT CARE SPECIALIST (Multi-skilled) Unit 71 De Goed Hoop, Scottsdene, Kraaifontein 7570 e:-c:-/- Overview I am highly organized, detail-orientated, self-motivated with excellent work ethic, sound communication skills, good report writing, strong problem-solving skills and good presentation skills. I can be trusted to get the work done as I possess rich experience in managing financial operations thus effectively able to handle administrative tasks and ensure smooth processes once details have been discussed and what needs to be done. I am strong-willed, determined and an ambitious person. I have an ability to relate with different ethnic groups. My highest passed grade is 12 with strong investigative skills and do well under pressure. I can converse in the following languages IsiZulu, English and Sesotho. I am target driven, I strongly believe my hard work, determination, dedication to accuracy, customer service, and adherence to regulations makes me a reliable and efficient choice for the Administrator role. Experience Self -Taught Chef Nomfundo Eats ~ December 2024 to date Due to health reasons, I started my own business where I sell the following. Kotas I sell kotas to locals at a Taxi rank. Client Care Representative - Call Centre Expert Momentum Metropolitan Life, Cape Town ~ December 2023 to December 2024 I was in a call centre environment. My role was not limited to the below duties: Provide professional and effective services to brokers, advisors, and customers, meeting customer expectations in terms of quality and timelines. Effectively deal with client calls, investigating, and ensuring resolution of policy service enquiries. Work in a fast-paced call centre environment, handling multiple calls and tasks simultaneously. Guide clients through the decision-making process by displaying exceptional product knowledge and customer-eccentricity. Strive to achieve personal financial targets through effective planning, time management, diligence, and appropriate stress management. Reason for Leaving: While a Paramedic I had a back injury at work, so the long sit in 12 hours a day in a call centre led to agonizing pain escalating. Co-op Vegetable Farmer uMhlathuze Agricultural Co-Operation, Richards Bay ~ December 2022 to November 2023 I was part of a women’s agricultural co-operation where we produced vegetables/ cash crops Operated on half a hectare where we planted Spinach sold to locals We alternated cash crops depending on season and crop needed by our market Daily duties of a farmer which include planting and maintaining the crop and transporting the produce to other markets such as taxi ranks, and school gates for teachers. Reason for Leaving: Husband got a job opportunity in Cape Town. Paramedic Richards Bay Minerals, Richards Bay ~ December 2019 to December 2022 I was working as a Paramedic however my role was not limited to the below duties: Conducting on-site covid19 test to employees Transporting employees that tested positive for covid19 to local hospitals Providing first-aid services on-site Reason for Leaving: Fixed term contract which was purely a project that was introduced as a precautionary measure to minimise covid19 infections within the company. Emergency Medical Dispatcher KZN Department of Health, Pietermaritzburg ~ June 2013 to November 2019 I was working as an Emergency Medical Dispatcher, but my role was not limited to the below duties: Handled emergency calls, assessing necessary responder type and number. Offered real-time advice in crisis situations before the arrival of paramedics. Engaged with medical professionals to facilitate inter-hospital transfers. Supervised allocation of emergency resources based on geographic proximity. Kept level-headedness in challenging scenarios Reason for leaving: Career growth Auxiliary Pioneering Jehovah’s Witnesses, Pietermaritzburg ~ June 1999 to April 2013 I was in fulltime ministry where my duties included: Preaching house to house and meeting a set monthly hour requirements Volunteering on construction of Kingdom Halls as and when I am available Offered free home bible based studies to interested individuals Offered spiritual support as and when needed by fellow sisters and brothers Reason for leaving: Our family was growing as we now had 3 daughters, I had to assist my husband with financial responsibilities Qualifications Highest Passed Grade: Grade 12 Esther Payne Smith Secondary School ~ Completed 1998 Subjects passed include: English (HL), Afrikaans (FAL), Mathematics, Biology, Home Economics, and Typing Skills Excellent customer service I can work independently under enormous pressure and produce accurate professional work. I am very assertive and proactive Good management and leadership skills I always adhere and conduct myself with professionalism and integrity. I am a good analytical and strategic thinker. I am innovative, creative and able to come up with ideas as and when requested. I have an excellent ability to deal effectively with people at all levels. I have excellent interpersonal skills. I have an ability to apply good judgment. I have an excellent ability to accept positive criticism I have time management skills with an ability to prioritize and meet deadlines. Expert in Microsoft Office package and various other computer skills Good record keeping and administration skills Strong problem solving skills Good people skills Strategic planning and co-ordination skills Planning and organizing skills Interests In my spare time, I enjoy preaching, meeting up with my friends and family. I also enjoy travelling, reading, helping the needy, and listening to music. References Denise Wilks (Contact Center Team Leader) Momentum Metropolitan Life, Cape Town Tel: 078 - Leon Mlondo (Manager) KZN Department of Health, Pietermaritzburg Tel: 083 -