Nokwazi Mhlungu

Nokwazi Mankengane Mhlungu Experience Gold Rush Group (October 2022 - Present) HR Officer (October 2022 - April 2024) Managed HR functions for the GBets Online division. Oversaw recruitment and selection processes. Conducted terminations and exit interviews. Handled performance assessments and performance management. Managed CCMA and labor relations cases. Developed and implemented skills development and training programs. Led employee relations and conflict resolution efforts. 2167 Rankoe Street Spruitview Katlehong--m Group Training Manager (April 2024 - Present) Oversee training and development for the entire organization. Ensure compliance with board regulations and industry standards. Manage employed and unemployed learners, including bursaries and learnerships. Coordinate submissions to regulatory bodies, including Kasita. Ensure compliance with Gambling Board regulations and meet skills development targets. Chair disciplinary hearings, ensuring fair and compliant processes. Identity Number:- Gold Rush GBets (June 2021 - October 2022) Call Centre Agent / Chat Agent Responded to customer inquiries via phone and live chat. Assisted with account applications and betting-related queries. Provided support for online betting services. Language: English, IsiXhosa, IsiZulu, Setswana Dataproof (March 2021 - May 2021) Auditor Reviewed and verified financial records for compliance. Assisted in investigations and conducted inquiries. Nationality: South African Multichoice Contact Centre (February 2013 - August 2019) Service Agent Handled customer liaison, billing inquiries, and technical support. Managed service activations and sales lead generation. Marital Status: Single Dependants: Two Back 2 Black Studios (June 2012 - December 2012) Administration & Data Capturing Managed daily banking and cash handling. Processed petty cash, cash book, and general ledger entries. Handled debtors and creditors management. Compiled and updated performance guides. Virgin Mobile UK (AEGIS) (November 2010 – December 2012) Call Centre Service Agent Assisted with cellphone queries (technical and billing-related). Handled international calls from the UK market. Resolved minor to moderate network-related issues. Provided customer service and sales support. Virgin Active (August 2006 – September 2007) Receptionist Welcomed guests and provided assistance. Advised on membership financial status. Promoted and upsold products and services. Woolworths (February 2006 – July 2006) Sales Assistant / Customer Service Consultant Managed cashiering and payment processing. Assisted with stocking shelves and inventory management. Provided customer service support. Skills & Competencies HR & Training Expertise: Recruitment, Performance Management, Skills Development, CCMA & Labor Relations, Chairing Disciplinary Hearings. Customer Service & Communication: Call Center Operations, Client Engagement, Conflict Resolution, Sales & Lead Generation. Administration & Organizational Skills: Employee Relations, Report Writing, Compliance Submissions, Data Management. Technical Proficiency: Microsoft Word, Excel, PowerPoint, Mainframe Systems. Soft Skills: Leadership, Negotiation, Counseling, Problem-Solving, Team Collaboration. Languages: Fluent in English, IsiXhosa, IsiZulu, and Setswana. References  Mr S. Sthembiso Manager Back To Black Studios-  Mrs N R Nkosi Assistance Financial Manager-  Thozamile Mpumza Team Leader Multichoice- Functional Expertise           In Administration Customer Services ,Reception & Sale Assistance Call Centre Agent Can work well under pressure without supervision proficiently The Following Leadership Skill: Strong Administration & Reception skills Policies and Procedures Excellent Communication Skills Negotiation handling Counselling Ensuring service delivery is met Target Driven Computer Literacy (Mainframe, Microsoft Word, Excel & PowerPoint) Goal Orientated Committed, Deadline Driven And A Team Player. Can Adapt To Changes Quickly & Always Ready For Development. Excellent Command Of English Language Can Read, Write & Speak Most African Languages. Education Alberton High School, Alberton, Gauteng, 2005 Subjects Passed: English Afrikaans Hotel Keeping Geography Travel and Tourism