Nokwazi Mhlungu

As a seasoned HR and customer service professional, I've honed my expertise in delivering top-notch support to clients and employees alike. With a background spanning multiple industries, including call center operations, HR management, and administrative support, I've developed a versatile skill set that enables me to thrive in dynamic and results-driven environments.

Throughout my career, I've demonstrated a strong ability to drive business success through effective recruitment, performance management, and employee relations strategies. As an HR Officer and Group Training Manager at Gold Rush Group, I've successfully managed HR functions for the GBets Online division, overseen recruitment and selection processes, and developed and implemented skills development and training programs. My experience in chairing disciplinary hearings and ensuring compliance with regulatory bodies has also equipped me with a keen understanding of the importance of fairness and transparency in the workplace.

In addition to my HR expertise, I've also honed my skills in customer service and administration. As a Call Centre Agent and Service Agent, I've provided top-notch support to clients, resolving issues and addressing queries in a timely and professional manner. My experience in managing daily banking and cash handling, as well as processing petty cash and general ledger entries, has also given me a strong foundation in financial administration.

One of my greatest strengths is my ability to adapt to changing environments and priorities. Whether it's managing multiple tasks, prioritizing deadlines, or delivering results-driven solutions, I'm always focused on delivering high-quality results. My excellent communication skills, both written and verbal, enable me to effectively engage with clients, employees, and stakeholders, and my proficiency in multiple African languages has allowed me to build strong relationships with diverse groups.

As a team player, I've consistently demonstrated my ability to work collaboratively with others to achieve shared goals. My leadership skills, honed through experience in chairing disciplinary hearings and managing teams, enable me to provide guidance and support to others, and my problem-solving skills allow me to navigate complex challenges with ease.

Overall, I'm a highly motivated and results-driven professional with a passion for delivering exceptional service and driving business success. With my strong skill set, extensive experience, and adaptability, I'm confident in my ability to make a positive impact in your company