Noelito Diamat

NOELITO DIAMAT FLEET SUPPORT | CUSTOMER SERVICE REPRESENTATIVE | TECHNICAL SUPPORT CONTACT --Mabolo Street San Rafael Village Mabiga, Mabalacat City, Pampanga 2010 www.linkedin.com/in/noeli to-diamat-922b491b2 EDUCATION 2008 - 2020 NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY Bachelor of Science in Nursing- RIZAL NATIONAL HIGH SCHOOL SKILLS Time Management Effective Communication Critical Thinking Account management Attention to Detail Flexibility and Adaptability Social media management Skip tracing Data Enrichment Insurance Quote Review Underwriting Appointment setting Email management PROFILE Customer Service Specialist with 5+ years of experience supporting global brands like FedEx, T-Mobile, Amazon, and HSBC. Highly skilled in data entry accuracy, multitasking, and adapting quickly to different systems and workflows. Strong background in phone, email, and chat support, with a customer-first mindset honed through years of handling complex issues in logistics, telecom, and e-commerce. Reliable, detail-oriented, and committed to delivering smooth, professional service every time. WORK EXPERIENCE FedEx Custom Critical - USA Fleet Support 03/2024 - PRESENT Provide real-time support to FedEx drivers and operators handling high-priority, time-sensitive, and high-value shipments requiring specialized care. Track and log shipment locations, monitor ETAs, and ensure timely updates on delivery status. File detailed incident and accident reports, input arrival and departure details, and ensure accuracy across all data entries. Monitor TCU (Temperature Control Units) and other critical shipment requirements to support compliance and delivery standards. Communicate directly with operators to coordinate updates, resolve issues, and maintain smooth logistics operations in line with FedEx Custom Critical’s service commitment. T-Mobile - iQor - USA Customer Service Representative - Specialist 06/2023 - 02/2024 Managed inbound calls and responded to customer inquiries regarding TMobile services, billing, and technical support. Engaged in sales, offering telecommunications services to customers and successfully closing deals. Assisted customers with troubleshooting issues related to their devices, plans, and features, ensuring a positive experience. Processed account changes, including upgrades, plan modifications, and billing inquiries. Built rapport with customers, addressing concerns and providing tailored solutions to meet their needs. Collaborated with team members to meet performance goals and maintain high customer satisfaction ratings. Documented customer interactions and maintained accurate records in the CRM system for future reference. TOOLS Productivity & Office Tools: Microsoft Word, Excel, PowerPoint | Google Docs, Sheets, Slides | Google Drive | Dropbox | Outlook Communication & Collaboration: Skype | Microsoft Teams | Zoom | Webex | Citrix | Calabrio | LiveEngage | Finesse | Avaya | iService Logistics & Fleet Management: Omnitracs | OrbComm | Transflo | Clink | LME CRM & Ticketing Systems: Salesforce | HubSpot | iService | LME Marketing & Content Tools: Canva | Facebook | TikTok (Content Engagement) | LinkedIn REFERENCE Jelbert Huerte Supervisor, Tata Consultancy Services Phone:- email:- Engr. Miguel Tedler Banizal JMTB Travel and Tours | Manager eMail:- FO3 Sevilla Rose Tamballo Fireman, Bureau of Fire and Protection Contact - HSBC Electronic Data Processing - UK Operations Associate 03/2023 - 06/2023 Assisted customers with billing concerns, credit card transactions, and balance transfers. Processed requests for card replacements and blocked cards reported lost or stolen to prevent unauthorized use. Handled inbound calls related to credit card issues, ensuring accurate information and prompt resolution. Filed incident reports and escalated cases when necessary to support fraud prevention and account security. Maintained detailed records of all customer interactions while following compliance and service protocols. GCI Alaska - Tata Consultancy Services - Australia Technical Support Respresentative 11/2022 - 02/2023 Provided technical support for GCI Alaska customers, focusing on residential internet services. Assisted with troubleshooting connectivity issues, modem/router setup, and basic network configuration. Walked customers through step-by-step solutions for slow speeds, outages, and equipment concerns using remote tools and guided support. Documented support cases accurately and escalated unresolved technical issues when necessary. Optus - Tata Consultancy Services - Australia Customer Service Specialist 11/2021 - 11/2022 Assist customers with queries related to their order status, available products, dispatch details, payment details via emails, chat, call support and deal with multiple customers at the same time. Engaged in sales, offering telecommunications services to customers and successfully closing deals. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Amazon - Sutherland Global Services - NA & UK 11/2020 - 11 /2021 Techincal Support Representative Identifies, investigates, and resolves users’ problems from household equipment, computer software and hardware. Support calls, chat, email, and/or other communication from users with inquiries regarding household equipment, electronic devices, software programming, connectivity, and similar concerns. Consults with users to determine steps and procedures taken to identify and resolve the problem. Providing support in the form of procedural documentation. Collaborates with other departments, manufacturers and third-party sellers and programmers to research, explain errors and resolve problems. Managing multiple cases at one time. JMTB Travel and Topurs Assistant Supervisor 10/2017 - 03/2020 Coordinate hotels and airlines via email for the latest tariffs and make sure that contracts are updated and signed. Network with tour operators. Maintain statistical and financial records, enter data into our software and maintain client files. Use Facebook and Instagram to engage with customers and promote travel services. Plan and sell transportation, accommodations, insurance, and other travel services. Cooperate with clients to determine their needs and advise them appropriate destinations, modes of transportation, travel dates, costs, and accommodations. Attending travel seminars to remain updated with tourism trends.