I am a dedicated professional with a robust background in Sales, Lead Generation, and Virtual Assistance, bringing over 14 years of diverse experience across the real estate, legal, marketing, and customer service industries. Throughout my career, I have consistently demonstrated a knack for driving business growth and streamlining administrative processes through a blend of technical expertise and interpersonal skill.
Professional Journey and Experience
My career began in the freelance sector as a Real Estate Virtual Assistant and Content Writer. During this foundational period, I mastered the art of lead mining and cold calling, acting as a pivotal link between property owners and management. I was responsible for negotiating property pricing and managing complex appointment schedules, while simultaneously producing high-quality content to drive digital engagement.
Transitioning into the corporate sphere, I spent several years at IBEX Global and Full Potential Solutions, where I honed my skills in customer service and technical support. In these roles, I managed sensitive billing issues and provided comprehensive product support, consistently meeting and exceeding KPIs. My ability to maintain an up-to-date knowledge base allowed me to resolve client inquiries efficiently and offer strategic upsells that added value to the customer experience.
In more recent years at Skylark Media Solutions, I served as a Sales Associate, focusing heavily on prospecting and qualifying leads through rigorous cold calling and email campaigns. My tenure there was defined by the implementation of effective sales strategies that successfully closed deals and the collaboration with marketing teams to develop high-impact promotional materials. My most recent job is at Hogan Smith Law / Simple, I serve as an Attestation Rep and Lead Gen specialist, where I navigate the complexities of Social Security Disability claims, coordinating between claimants and administrative bodies to ensure organized case management.
Core Skills and Expertise
My professional toolkit is built on a foundation of strategic sales and negotiation. I am highly proficient in:
Sales & Negotiation: Expert in high-volume cold calling, lead qualification, and closing techniques tailored to real estate and legal services.
Administrative Management: Highly organized in case tracking, spreadsheet management, and executive scheduling.
Digital Marketing: Proficient in social media management, market research, and SEO-driven content creation to boost brand visibility.
Problem-Solving: A proven ability to resolve customer grievances and technical issues in high-pressure environments.