Noel Alvarez

NOEL S. ALVAREZ Blk 7 Lot 1, Ohio Street, Newtown Estate Subv, Pardo, City, Cebu, Philippines Mobile: --myportfolio: www.alvareznoel.com WORK EXPERIENCE 1. Duration: June 2013 – Present Company: None RECENT POSITON: Web Developer (Web Application and Websites) Sites created and manage are business website, e-commerce sites, real estate sites and others. SPECIALIZATION: HTML, CSS, SQL, JAVASCRIPT, PHP, JQUERY , WORDPRESS PORTFOLIO: http://alvareznoel.com/ (some of my works) Note: Most recent works are not on my online portfolio because most recent jobs/projects are made for specific companies who hired me on a project based contract. (I can directly provide a list if necessary) 2. Duration: March 2012 – June 2013 Company: Koach IO RECENT POSITON: Web Developer/Technical VA (Web Applications, Websites and Technical Support)  Developed a Wordpress site for a client’s Start-up business called Koach IO (Physical Therapy Instructional Site)  Also in charge of all Technical Support required for the site operations like troubleshooting issues  Also in-charge in maintaining and updates site contents (editing videos and images ) SPECIALIZATION: HTML, CSS, SQL, JAVASCRIPT, PHP, JQUERY , WORDPRESS 3. Duration: March 2010 – March 2012 Company: None RECENT POSITON: Freelance Web Developer (Web Applications and Websites) SPECIALIZATION: HTML, CSS, SQL, JAVASCRIPT, PHP, JQUERY , WORDPRESS PORTFOLIO: http://alvareznoel.com/ (some of my works) Note: Most recent works are not on my online portfolio because most recent jobs/projects are made for specific companies who hired on a project based contract.(I can provide a list if necessary) 4. Duration: November 2007 ~ August 3, 2012 Company: Stream Global Services (former: Etelecare Global Solutions) Asia Town IT Park Apas Lahug Cebu City Page 1 /4 RECENT POSITON: TEAM MANAGER / TEAM LEADER - July 17, 2010 ~ August 3, 2012    Manages a Team First Line Supervisor (Technical Support, Customer Service and Sales Account) APPLICATIONS USED: Microsoft Office Apps (Outlook, Excel, Word, PowerPoint), Lotus Sametime Chat, Aim Messenger PREVIOUS POSITIONS:  TECHNICAL OFFICER – July 2009 ~ July 17, 2010 o Performance Tracking and Analysis o Prepares Shift weekly report on Program metrics o Generates weekly Stack Ranking and Shift’s Top Weekly Performers o Collates weekly Shift scrubbing reports to determine key FCR hits o Reviews and analyzes weekly and daily reports on Shift performance using identified tracking tools; check for sources of variability, interpret results and draw conclusions. o Collaborate with the Shift Manager on the results of the analysis o Technical Training and Certification o Conducts Technical training and certification (Tech CEA); reports agent completion in the Shift o Ensures compliance on all other Client required technical knowledge/certifications o Attend technical training, if there are new updates and policies being released by the Client o If needed, conduct refresher training or training for new technical updates o Receives and handles managerial escalations o APPLICATIONS USED: Microsoft Office Apps (Outlook, Excel, Word, PowerPoint), Lotus Sametime Chat, Aim Messenger, Adobe Dreamweaver (for creating basic static web pages), Photoshop  Technical Support Representative/Subject Matter Expert – March 2009 ~ July 2009 o Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. o Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). o Configure software to connect to Internet application servers. o Obtain general understanding of OS and application operations related to company offered services. o Identify and correct or advise, on operational issues in client computer systems. o Perform creation of new accounts using company provide software tools. o Handles some escalations o Address real-time questions of screeners on the floor regarding Qwest products and services o Handles escalated calls to ensure customer satisfaction and issue resolution o Works with Technical Officer (TO) in tracking call drivers to be used as data in identifying program action plans o Facilitate skills training when needed o Take in frontline calls when demanded by queue o APPLICATIONS USED: Microsoft Office Apps (Outlook, Excel, Word, PowerPoint), Lotus Sametime Chat, Aim Messenger, Adobe Dreamweaver (for creating basic static web pages), Photoshop Customer Service Associate / Sales Representative - November 2007 ~ March 2009 o deal directly with customers either by telephone o respond promptly to customer inquiries o handle and resolve customer complaints o obtain and evaluate all relevant information to handle inquiries and complaints o perform customer verifications  Page 2 /4 o o o o o o o process orders, forms, applications and requests direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken APPLICATIONS USED: Microsoft Office Apps (Outlook, Excel, Word, PowerPoint), Microsoft Messenger, MSN Messenger AWARDS AND RECOGNITIONS RECEIVED:    2010 Most Outstanding Employee for the Entire Site Top Team Manager (Quarter) Top Team Manager (Monthly) PERSONAL DATA Age: Date of Birth: Gender: Civil Status: Nationality: Permanent Address: 32 December 24, 1985 Male Single Filipino Blk 7 Lot 1, Ohio Street, Newtown Estate Subv, Pardo, City, Cebu, Philippines EDUCATIONAL BACKGROUND nd COLLEGE: 2 : Bachelor of Science in Information Technology, BSIT (2012 – 2015) Cebu Institute of Technology - University (CIT-U) Cebu City 1st: Bachelor of Science in Nursing, BSN (2003 – 2007) Cebu Normal University (CNU) Osmeńa Boulevard, Jones Cebu City   Dean's Lister during the School Year- Active member and officer of the Supreme Student Government– House Representative SECONDARY: Science and Technology Education Center – Science and Technology High School (STEC-STHS) Basak Lapu-lapu City-  Class 2003 Salutatorian  Attended the 2002 Materials Camp in Cleveland, Ohio, USA, last July 2002  Active member and officer of the Supreme Student Council – Auditor  Active participant of the Regional Press Conference  Active member and staff of the Schools publication (Beyond and Sinag)  4th Semi Finalists of the 2002 National Web Making Contest by the DOST PRIMARY: Lapu-lapu City Central Elementary School Poblacion, Lapu-lapu City 1993 – 1999  Class 1999 Salutatorian  Active member and staff of the Schools publication (The Gazette)  4th Placer during the 1998 Regional Press Conference in the category of News writing in English Page 3 /4 REFERENCES Paul Bray Ouano Web Developer/Programmer Lexmark – Cebu City Contact No.: (- Lean Fernandez Digital Marketing Manager Talisay, Cebu City Contact No.: (- Jeanne Mariel Arboleda Co-Founder/ Digital Marketing Manage SpindriftPH – Lapu Lapu City Contact No.: (- Page 4 /4