NOAH MUTWIWA RESUME
TECHNICAL SUPPORT | TRAINER | ADMINISTRATIVE ASSISTANT-| https://www.linkedin.com/in/mutwiwa-noah-46a59a286 |-
PROFESSIONAL SUMMARY.
IT professional with over 10 years of proven technical support, training, and administrative
assistance. Skilled in troubleshooting hardware, software, and network issues, data
management, and end-user support, with a track record of improving efficiency and service
delivery. Adept at delivering technical training, facilitating group learning, and streamlining
administrative processes in both corporate and community settings. Recognized for
professionalism, teamwork, and strong problem-solving abilities.
SKILLS
❖ Tech Support- Hardware and Software
Troubleshooting, PC Assembly and
Maintenance
❖ Network Configuration & Maintenance
❖ Operating Systems (Windows, Linux)
❖ Help Desk Support (Remote & On-site)
❖ Ticketing Systems (e.g., Zendesk,
Freshdesk)
❖ Data Backup and Recovery
❖ Virus and Malware Removal
❖ IT Documentation & Reporting
❖ System Installation and Updates
❖ Technical Training Delivery
❖ E-Learning Content Creation
❖ Microsoft Office Suite Proficiency
❖ Scheduling And Calendar Coordination
❖ Email And Correspondence
Management
EXPERIENCE
1.) Technical Support Specialist at Flawless Tech Enterprises. January 2020-present
● Resolved an average of 10+ technical issues daily, including hardware faults, software bugs,
and network glitches, improving service response time by 20%
● Installed, configured, and maintained PCs, printers, routers, and software for both internal
teams and external clients
● Provided step-by-step troubleshooting support to clients via calls, emails, and remote
sessions, enhancing customer satisfaction and retention
● Documented support tickets and resolutions using helpdesk software, achieving a 98%
resolution rate within SLA timelines
● Trained 10+ junior staff and clients on basic IT maintenance and troubleshooting procedures,
reducing repeat service calls
● Collaborated with the IT operations team to identify recurring issues and implement long-term
solutions, reducing downtime by 30%
2.) Deputy presiding officer at the IEBC of Kenya.July 2022-August 2022
● Supervised a team of 5–8 polling clerks, ensuring smooth operations at a polling station
● Verified the identity and eligibility of approximately 600–700 voters using the KIEMS
biometric system
● Oversaw the secure handling, distribution, and return of 100+ sensitive election materials,
including ballot papers and result forms
● Ensured compliance with IEBC procedures and electoral code of conduct, achieving 100%
procedural adherence during polling
3.) Census Enumerator at the Kenya Population and Housing Census, April 2017-May 2017
● Visited and recorded data from over 100 households within assigned enumeration areas using
Computer-Assisted Personal Interviewing (CAPI)
● Conducted structured interviews with 500+ individuals, collecting accurate demographic,
social, and economic data
● Verified and updated household information to ensure 100% completeness and consistency of
records
● Educated community members about the census process, increasing participation and
cooperation by over 90%
● Ensured proper use and maintenance of census tools (e.g., tablets), with zero data loss or
equipment damage
4.) Volunteer Program (self-reliance services) Assistant at the Church of Jesus Christ.September
2018-December 2018
● Coordinated and supported self-reliance classes, working with 5–10 facilitators to ensure
smooth delivery of training programs for over 50+ participants
● Provided clerical support by managing documents, filing records, and maintaining program
materials, improving office efficiency by 20%
● Assisted prospective students in the office by answering queries, helping with program
enrolment, and ensuring accurate record-keeping
● Offered technical support for computer usage, troubleshooting software/hardware issues, and
training individuals on basic computer skills, improving office operations
5.) ICT Clerk at Digital Divide Data Kenya. April 2018-August 2018
● Received and verified data from field managers, ensuring 100% accuracy and consistency
before data entry
● Performed data entry into the company’s system, handling over 500 records daily with
precision and efficiency
● Troubleshot and maintained office computers, resolving hardware and software issues to
ensure minimal downtime and keep 99% system availability
● Trained new clerks on data entry procedures, office software, and system troubleshooting,
improving team efficiency by 25%
● Ensured data integrity through regular checks and audits, reducing data discrepancies by 15%
● Supported the IT department by assisting with the installation, configuration, and maintenance
of office hardware and software
6.) Field Enumerator in the Kenya Integrated Water Sanitation and Hygiene (KIWASH)
project.April 2015-May 2015
● Conducted computer-assisted personal interviews (CAPI) to gather data from over 200
households on water, sanitation, and hygiene practices
● Collected and recorded data accurately, ensuring 100% completion and consistency of survey
forms and questionnaires
● Engaged with community members to explain survey objectives and improve response rates,
resulting in 95% participation
● Ensured the accuracy of collected data by cross-referencing responses and addressing
discrepancies in real-time
● Assisted in data validation by reviewing and verifying collected information, ensuring it met
project standards and requirements
● Reported daily progress to supervisors and provided feedback on any field challenges or
concerns
7.) Focus Group Facilitator at World Vision Mtito-Andei ADP. October 2014-December 2014
Facilitated 8–10 focus group discussions with local farmers in Kibwezi East, gathering qualitative data on
agricultural practices, challenges, and opportunities
● Engaged with 50+ participants, ensuring diverse representation and active participation across different
sectors (crop farming, livestock, etc.)
● Recorded and transcribed over 30 hours of discussions, capturing key insights on farming techniques,
resource management, and market access
● Analysed qualitative data, identifying 5–7 key themes related to agricultural practices, including crop
rotation, irrigation, and sustainable farming methods
● Compiled comprehensive reports summarizing discussion findings, recommendations, and insights,
ensuring they were submitted on time and aligned with World Vision’s project objectives
● Collaborated with the monitoring and evaluation team to ensure that the data collected was accurate and
relevant to ongoing agricultural development initiatives in the region
8.) Teacher/trainer (B.O.M.) at General Certificate of Secondary Education, January
2022-present
● Developed and implemented lesson plans for Mathematics and Computer Studies for 100+
students, ensuring alignment with curriculum objectives and educational standards
● Taught key topics in Mathematics (algebra, geometry, statistics, etc.) and Computer Studies
(basic programming, data analysis, and computer applications) to Form 1-4 students,
improving their understanding and exam performance
● Provided individualized tutoring to students, addressing learning gaps and improving test
scores by an average of 15–20%
● Conducted regular assessments (quizzes, tests, assignments) to track student progress and
adjust teaching methods accordingly
● Managed classroom behaviour and fostered a positive learning environment that encouraged
student engagement and collaboration
● Utilized technology tools (e.g., educational software and online resources) to enhance the
learning experience and promote student interest in both subjects
EDUCATION
1. Applied information technology, Ensign College (BYU pathway worldwide)
SAMPLE UNITS OF STUDY
i. System administration
a) Azure Technologies
d) Network Configuration & Design
b) AWS Cloud Practitioner
e) Advanced Linux
c) Business Intelligence Systems
ii.
iii.
IT professional
a) Database Design and Analysis
b) Cloud Computing Essentials
c) Linux Fundamentals Lower Division
Technical support engineer
a) Introduction to Programming
b) PC Hardware Technician
c) Introduction to Info Tech
d) Cybersecurity Foundations
e) Network Configuration & Design
d) Cloud Server Administration
e) Networking Fundamentals
2. BSc. In Mathematics and Computer Science (Statistics Option), Taita Taveta University
SAMPLE UNITS OF STUDY
a) Probability and statistics.
f) Computer networking.
b) Discrete mathematics.
g) Database systems.
c) Operations research.
h) Web development.
d) Calculus.
i) Computer organization.
e) Numerical analysis.
j) Computer systems.
3. BYU Pathway Worldwide Connect.
SAMPLE UNITS OF STUDY
PCIB 101: Life Skills
a) Time management and goals.
b) Financial stewardship.
c) Thinking errors.
PCIB 102: Professional Skills
a) Disciple leadership.
b) Career management.
c) Networking and interviewing.
d) Learning how to learn.
e) Perseverance.
f) Deep learning
d) Relationships and teamwork.
e) Interpreting data and making decisions.
f) Professional communication
4. Postgraduate diploma in education, Lukenya University
SAMPLE UNITS OF STUDY
a) Educational administration and
e)
planning
b) Research methods and statistics
f)
c) Measurement and evaluation
g)
d) Instructional methods
h)
Comparative and contemporary issues
in education
Curriculum development
Psychology of education
Philosophy of education
Empowerment Certifications.
i. Foundation Diploma in Mathematics, Science, Technology, And Engineering;
ii. Diploma In Project Management;
iii. Diploma In Community Development;
iv. Designing And Implementing Monitoring and Evaluating Systems;
v. Diploma In Business Administration;
vi. CompTIA A+.
vii. Fundamentals of Managing and Using Data for Business Intelligence.
