Noah Mutwiwa

Experienced IT Support Specialist | Trainer | Administrative Assistant

I am an IT professional with over 10 years of experience providing technical support, training, and administrative assistance across diverse settings. I specialize in troubleshooting hardware, software, and network issues, offering both remote and on-site help desk support using tools like Zendesk and Freshdesk.

My background includes:

• Resolving technical issues to improve service delivery and client satisfaction
• Installing and maintaining systems (Windows & Linux), PCs, routers, and software
• Delivering hands-on training and e-learning content to individuals and teams
• Performing data entry, validation, analysis, and reporting with high accuracy
• Creating clear IT documentation, managing technical records, and coordinating schedules

I have also served in field roles such as census enumerator, ICT clerk, and electoral officer, where attention to detail, data accuracy, and teamwork were essential. My education includes a BSc in Mathematics and Computer Science, a Postgraduate Diploma in Education, and certifications such as CompTIA A+, Project Management, and Business Intelligence.

I’m reliable, organized, and client-focused—ready to help you streamline operations, train your team, or resolve IT challenges quickly and professionally.

🔧 Skills: Tech Support | Network Configuration | Data Entry & Cleaning | Technical Training | Admin Support | Ticketing Systems | Microsoft Office | Cloud Computing | Monitoring & Evaluation

Let’s work together to get things done efficiently and effectively!