Nneoma Onah

Nneoma Chinecherem Onah -- PERSONAL STATEMENT Energetic and dedicated professional with a proven track record in customer service, seeking to leverage expertise in a dynamic organization. I am seeking positions that offer professional challenges as well as opportunities for growth and development. Passionate about fostering positive customer relationships and driving sales growth. KEY COMPETENCIES Customer Relationship Management Excellent oral and written communication Empathy and active listening Attention to details and a Team worker Product knowledge & Demonstration Time management PROFESSIONAL EXPERIENCE Customer Service Representative: Moniepoint Microfinance Bank 2022 - Present Enugu, Enugu state Balancing cash in the register. Answering customer questions and giving them advice about the bank and its facilities via our contact mediums. Processing withdrawals. Opening and closing account at the request of the authorized people. Customer Service Representative: - Enugu Electricity Distribution Company (EEDC) Responding to customer service inquiries and updating customer accounts or services. Communicated effectively with staff and accepted critiques and suggestions for areas of improvements. Resolves complaints while maintaining high customer satisfaction. Actively listened to customers and handled concerns quickly and escalated major issues to the head of department. Resolved problems, improved operations and provide exceptional service. Customer Support: Calls Experts Company 2022 Athena, Canada assist customers with inquiries or concerns related to company’s product or services inform customers about speciations and features for an improved customer experience managing Resolved problems, improved operations and provide exceptional service. Education Bachelor of Art English University of Nigeria, Nsukka 2021 Senior School Certificate: (SSCE) Saint Vincent de Paul College Enugu 2016 Primary School Leaving Certificate: May Blossom Nursery/ Primary School Enugu 2010 Referees Referee one (1). Role. Institution. Phone number. Referee two (2). Role. Institution. Phone number. Prof E. Ejesu Head of English Department University of Nigeria Nsukka - Mrs. Ijeoma Ogudebe Head of Customer Service Department Enugu Electricity Distribution Company (EEDC) -