Nnenna Okoro

. OKORO NNENNA SU MM ARY - As the Project Manager at Visual HQ, I have led the successful execution of multiple high-impact projects, driving them from conceptualization through to completion. My role involves defining clear project objectives, creating detailed project plans, and ensuring seamless coordination between internal teams (including Sales, Marketing, and Engineering) and external stakeholders. I have consistently managed project timelines, budgets, and risk mitigation strategies, ensuring all deliverables meet high-quality standards with experience in Customer Service. E XP ER IEN CE 3, Olatunbosun Street, Ajayi Road Off Excellence Hotel, Ikeja-Ogba, Lagos State. E DUCA TION UNIVERSITY OF MAIDUGURI, Borno State, Nigeria Bachelor of Science (B.Sc.) Library and Education (Hons.) May 2013. CLIENT ENGAGEMENT MANAGER TECH PARTNERS CAPITAL LIMITED - OCTOBER 2022- TILL DATE 3a, Force Road, Marina, Onikan Round About Lagos State. Client Engagement Manager Responsibility: • Serve as the main point of contact for assigned clients, building and maintaining strong, long-lasting relationships. • Understand client goals, challenges, and business strategies to offer relevant solutions and recommendations. • Ensure timely and successful delivery of company solutions according to client needs and objectives. • Handle and resolve client concerns, complaints, or service issues promptly and effectively. • Develop and implement client engagement strategies that drive customer satisfaction, retention, and growth. • Collaborate with marketing, sales, and product teams to design personalized engagement plans tailored to client requirements. • Regularly review client feedback and performance data to refine engagement strategies and ensure continuous improvement. • Facilitate effective communication between clients and internal teams, ensuring transparency in service delivery. • Provide clients with updates on product developments, service improvements, and relevant industry trends. • Prepare and present performance reports, demonstrating how the company's products/services add value to the client’s business. • Managing bank statement for audit purposes • Executing payments for disbursement. FEDERAL GOVERNMENT GIRLS COLLEGE, Minjibir, Kano State Senior Secondary Certificate Examination. (2006). A DD ITIO NAL S K ILLS • • • • • • • • • • • Good communication & listening skills. Business Acumen. Emotional Intelligence. Creativity and adaptability. Ability to solve problem and render solutions. Proficient with Microsoft Word Office & Excel. Risk Management and Financial Management Negotiation and Conflict Resolution. Stakeholders management Problem solving. Active Listener and Time Management. . PROJECT MANAGER VISUAL HQ APRIL 2022 – TILL DATE Polystar 2nd Roundabout, Lekki Phase 1, Eti-Osa 105102 Lagos State. Project Manager Responsibility: • Define project timelines, create detailed plans, and manage budgets and resources. • Oversee project documentation throughout the project lifecycle. • Collaborate with internal teams (Sales, Marketing, Engineering) and external resources to ensure alignment and task completion. • Identify and manage project risks and proactively resolve issues with stakeholders. • Provide regular updates to stakeholders, ensuring clear and transparent communication on progress, deliverables, and any potential risks. • Foster client relationships and maintain customer satisfaction throughout the project lifecycle. • Lead and mentor team members, ensuring the quality of deliverables meets the company's standards. CUSTOMER CARE/SALES REPRESENTATIVE SUPERVISOR LEDROP NIGERIA LIMITED. MAY 2018 – DECEMBER 2019 1 Opeyemisi Bamidele Cresent, Lekki Phase 1, Lekki 106104, Lagos State. Customer Care/Sales Representative Supervisor Responsibility: • Oversaw the work of customer service representatives or sales team members. • Trained and developed team members. • Monitored performance and provide feedback. • Ensured adherence to company policies and procedures • Prepared sales reports and analyses. • Maintained customer records and databases. • Handled administrative tasks as needed. • Provided exceptional customer service through various channels, including phone, email, and in-person interactions. • Addressed customer inquiries, complaints, and concerns promptly and professionally. • Assisted customers in selecting appropriate products/services based on their needs. • Processed orders accurately and efficiently. • Ensured customer satisfaction and loyalty. • Developed and maintain strong relationships with customers. • Achieved sales targets and goals. • Provided product demonstrations and presentations. • Negotiated prices and terms with customers. . MTN SALES REP/CUSTOMER SERVICE, POINTEK TECHNOLOGIES MARCH 2017 – APRIL 2018 6, Medical Road, Computer Village, Ikeja, Lagos State. Sales Rep/Customer Service Responsibility: • Addressed customer inquiries, complaints, and concerns promptly and professionally. • Assisted customers in selecting the most suitable MTN products and services based on their needs. • Processed customer orders accurately and efficiently. • Ensured customer satisfaction and loyalty. • Actively seek out new sales opportunities. • Promoted MTN products and services effectively. • Achieved sales targets and goals. • Provided product demonstrations and presentations. • Negotiated prices and terms with customers. EDUCATOR SAMBO SECONCARY SCHOOL Gusau, 2014 – 2015 Zamfara State. Educator Responsibility: • Designed and implement effective lesson plans and instructional materials. • Aligned curriculum with educational standards and learning objectives. • Continuously update and refine teaching methods to enhance student learning. • Delivered engaging and informative lessons that cater to diverse learning styles. • Created a positive and inclusive learning environment. • Fostered critical thinking, problem-solving, and creativity. • Assessed student progress and provide timely feedback. • Mentored and supported students in their academic and personal development. • Addressed student concerns and provide guidance. • Encouraged students to reach their full potential. • Stayed up to date with educational trends, research, and best practices. • Participated in professional development opportunities. • Collaborated with colleagues to share knowledge and expertise. . FRONT DESK OFFICER Triple P Company Limited 2013 – 2014 Plot 71, Sharada Industrial Estate, Phase III, Kano State, Nigeria. Front Desk Officer Responsibility: • Greeted visitors and clients in a friendly and professional manner. • Provided information about the organization and its services. • Directed visitors to the appropriate departments or individuals. • Maintained a clean and organized reception area. • Managed incoming and outgoing calls. • Take and relay messages accurately. • Scheduled appointments and meetings. • Data entry and record keeping. • Prepared and distribute documents. • Handled mail and packages. • Assisted with office supplies and equipment. • Addressed customer inquiries and complaints promptly and effectively. • Always provided excellent customer service. REFERENCES Available Upon Request. .