Nnenna Nwaenyi

 NNENNA NWAENYI COPYWRITER/CONTENT WRITER - • - • Lagos, State • LinkedIn.com/in/nnenna-nwaenyi PROFESSIONAL SUMMARY Strategic copywriter, content marketer, and customer support specialist with 5+ years of experience. Skilled in SEO content writing, persuasive copy, and customer engagement, with a proven track record of enhancing brand messaging, customer retention, and business efficiency. Adept at CRM tools, conflict resolution, and data-driven content strategies that drive conversions and improve user experience. Passionate about crafting high-impact content that boosts brand visibility and revenue. KEY SKILLS •Copywriting & Content Writing (SEO, Blog, Website, Email) •Customer Support & Conflict Resolution •CRM Tools (Zendesk, Intercom, Freshdesk) •Fintech & E-commerce Customer Relations •Inventory & Growth Management •Content Strategy & Brand Storytelling •Email & Landing Page Copywriting •Market Research & Data Analysis •Social Media Engagement •Microsoft Office & Google Workspace PROFESSIONAL EXPERIENCE ROOMXIX (Subsidiary of Patricia Technologies) | Nov 2019 – Feb 2024 Inventory Manager | Growth Specialist •Managed and optimized inventory processes, ensuring seamless stock flow and reducing discrepancies by 20%. •Spearheaded strategies that improved product visibility and increased sales through data-driven decisions. •Collaborated with teams to streamline growth initiatives, enhancing customer experience and retention. •Developed internal documentation and training materials to enhance operational efficiency. PATRICIA TECHNOLOGIES INC. | May 2018 – Nov 2019 Customer Service Representative •Handled high-volume customer inquiries, resolving issues with 95% satisfaction rate. •Assisted in fintech product troubleshooting, ensuring seamless transactions for customers. •Maintained strong communication across multiple channels (email, chat, and phone support). •Provided feedback to improve service delivery and customer experience. PROJECTS & PORTFOLIO •Published articles on Medium & LinkedIn: [ medium.com/@nwaenyinnenna93] | [ linkedIn.com/in/nnenna-nwaenyi] •Created landing page copy and email sequences for mock projects (Available on request). EDUCATION Madonna University, Anambra State, Nigeria B.Sc. Sociology