Nnenna Nwaenyi

Experienced customer service and operations professional with 5+ years delivering exceptional support across retail and fintech sectors. I help businesses provide outstanding customer experiences while optimizing operational efficiency.

WHAT I OFFER:

✅ Customer Service Excellence

• Proven 95% customer satisfaction rating across thousands of interactions

• Multi-channel support: phone, email, live chat, and social media

• Expert at turning frustrated customers into loyal advocates through empathetic, solution-focused communication

✅ Operations & Inventory Management

• Reduced costs by 15% through strategic vendor negotiations and procurement optimization

• Decreased stockouts by 25% using data-driven inventory forecasting

• Experienced in supplier coordination, quality assurance, and process improvement

✅ Strong Written Communication

• Copywriting-trained for clear, professional customer emails and chat responses

• Created knowledge base content that reduced repeat inquiries by 30%

• Skilled at crafting communications that resolve issues while building relationships

✅ Technical Proficiency

• CRM Systems: Freshdesk, Zohodesk, Intercom, Live Chat

• Tools: Microsoft Excel (Advanced), Google Workspace, Calendly

• Quick learner who adapts easily to new platforms and software

✅ Remote Work Ready

• Self-directed professional who delivers results without constant supervision

• Successfully manage my own e-commerce business remotely

• Excellent time management, proactive communication, and reliable performance

MY EXPERIENCE:

I've managed customer support teams, optimized inventory systems, and built an e-commerce brand from scratch. Whether handling high-volume support queues, analyzing data to improve processes, or coordinating with cross-functional teams, I bring professionalism, accountability, and measurable results.

I'm seeking long-term partnerships with businesses that value exceptional customer service, operational efficiency, and independent thinking.

Available for: Full-time or part-time remote positions

Time Zone: WAT (GMT+1) with flexibility for US/EU hours