Nnenna Chiemena Ukah

. NNENNA CHIEMENA UKAH- - Rivers state Nigeria . . SUMMARY Highly organized and dependable Virtual Assistant with a proven track record of providing exceptional administrative and operational support. Recognised for outstanding time management, attention to detail, and strong communication skills. Committed to continous learning ,delivering honest and constructive feedback, and contributing meaningful ideas to improve business processes. Adept at remote collaboration,problem solving and balancing multiple priorities with efficiency and precision. SKILLS  Very strong attention to detail  Readily available to respond to inquiries outside of typical hours  Email Marketing (ConvertKit, Mailchimp, Kajabi  Strong written and verbal Communication  Comfortable giving and receiving honest feedback.  Committed in understanding the industry, clients, and business partners  Professional &Organizational skills  Team player with a strong ethic  Live Chat Support  Customer Service  Discretion and Confidentiality  Critical thinker with strong Problem Solving skills  Demonstrated ability to work effectively within a remote team environment.  Time Management and multitasking abilities  Adaptability & Flexibility  Decision Support  Event Coordination  Market Research  Lead Generation  Report Preparation EXPERIENCE 08/2024 - Current Freelance Virtual Assistant, Jolis Properties       02/2024 Provided administrative support to entrepreneurs businesses and teams. Managed inboxes, calendars, and travel arrangements with precision. Drafted and edited internal documents, reports, and marketing emails Collaborated with cross-functional teams to support daily operations. Suggested and implemented organizational improvements, saving clients time and cost. Maintained responsiveness across time zones and working outside standard working hours. Virtual Assistant, Career Crafters Academy ( Volunteer)  Coordinated daily administrative tasks, including inbox management, meeting preparation, and task prioritization, ensuring executives remained focused on highimpact activities, and key deadlines were consistently met.  Created and maintained standard operating procedures (SOPs) and documentation for recurring tasks, improving operational efficiency, and enabling seamless onboarding of new team members. .  Monitored and responded to client inquiries across multiple platforms, providing timely support and resolving issues quickly to maintain a professional and responsive brand presence.  Assisted in the planning and execution of webinars, workshops, and live virtual events by managing tech setups, attendee communication, and post-event follow-ups, contributing to successful audience engagement and lead generation.  Managed and executed successful online course launches and promotions, utilizing tools like Kajabi, ConvertKit, and Canva to coordinate email campaigns, landing pages, and social media content, resulting in increased student enrollment and improved course visibility.  Enhanced client and student engagement through timely, personalized communication via Slack, Zoom, and email automation platforms, leading to higher retention rates, positive feedback, and consistent 5-star client satisfaction.  Provided high-level strategic and confidential support, handling basic financial records and managing invoices, spreadsheets and expenses, with complete discretion and zero security breaches, while delivering actionable insights that informed key business decisions and growth strategies. EDUCATION AND TRAINI NG 12/2010 BSc, Agricultural Economics and Extension University of Agriculture, Makurdi, Benue State, Nigeria CERTIFICATIONS  Certificate of Completion, Intensive Virtual Assistant Course, Career Crafters Academy  HSE Professional, 01/01/12, HSE 2 & 3  Certificate of National Service, 01/01/10, National Youth Service Corps (NYSC) ACCOMPLISHMENTS  Confidential Executive Support & Data Integrity, Managed sensitive financial records and high-level business data with 100% confidentiality, using secure platforms like LastPass, Google Workspace, and encrypted storage solutions.  Online Course Launch & Promotion Management, Successfully coordinated and executed digital course launches, leveraging platforms like Kajabi and ConvertKit to drive enrollment and revenue growth. Utilized marketing automation, email sequencing, and social media scheduling tools to ensure timely, high-impact promotions. TOOLS & TECHNOLOGY   . Google Workspace (Docs, Sheets, Calendar) Microsoft Office Suite (Word Excel Outlook)  Administrative Process Automation & Efficiency, Streamlined repetitive admin tasks using tools like Zapier, Trello, and Google Workspace, freeing up 10+ hours weekly for executive-level focus on revenue-driving activities. .    #HRJ#16 5c0f7d-c-8f97-660f54cb d898# . Slack, Trello ,Asana, Notion, Zoho Zoom, Google Meet CRM Tools (HubSpot ,Salesforce)