Nneka Lucy Ugwuja

NNEKA LUCY UGWUJA Executive Assistant | Administrative Support | Email, Calendar & Travel Management Email:-| Phone: (- Location: Igbo‑Efon, Lagos Island, Nigeria | LinkedIn Professional Summary I am an Executive Assistant and Administrative Professional with 6+ years of experience making life easier for senior executives and leadership teams. From managing packed calendars and coordinating complex travel to keeping meetings, records, and projects running smoothly, I thrive on bringing order to busy environments. I am highly skilled with Microsoft Office, Google Workspace, and CRM tools, and I am recognized for being to learning, anticipating needs before they arise, resolving problems efficiently, and keeping executives focused on what matters most. Colleagues value me for my discretion, sharp eye for detail, and the positive, professional relationships I build with everyone from board members to clients. Skills & Competencies ●​ Microsoft Office (Word, Excel, PowerPoint, Outlook) ●​ Calendar, Email management, scheduling, prioritization, and correspondence ●​ Administrative Support ●​ Record Management & Data Entry ●​ Agendas, minutes, and follow‑up drafting. ●​ Travel Cordination (Flights bookings, accommodations, and itineraries drafting - Airbnb, Booking.com) ●​ Emails, memos, and reports drafting. ●​ Workflow Automation (Zapier, Power Query) ●​ Task tracking, deadline management, and cross‑team coordination ●​ Project Coordination & Task Management (Monday.com, Trello, Asana, ClickUp) ●​ Online Research ●​ Data cleaning, queries, reporting (Excel, SQL & Power BI) ●​ Slack, Microsoft Teams, Google Chat (team collaboration, discussions & status updates) ●​ Lead Generation & Follow-ups (Apollo.io, Lemlist, Google Maps) ●​ B2B Email Marketing & Campaign Automation (EmailMeteor, Mailchimp, Hubspot) ●​ Customer Support & Communication ●​ CRM Management (HubSpot, Salesforce, Freshdesk) Relevant Experience Executive/Administrative Support Acorn Technologies Ltd (9mobile) – Enugu, Nigeria | Nov 2020 – Mar 2023 ●​ Supported senior managers by keeping their calendars, meetings, and correspondence perfectly organized, ensuring they could focus on high‑level decisions. ●​ Coordinated workshops, events, and client meetings from start to finish, earning praise for smooth logistics and clear communication. ●​ Maintained accurate performance and attendance records that leadership relied on for reporting and planning. ●​ Acted as the go‑to link between executives, staff, and external partners, building trust through professionalism and responsiveness. ●​ Designed and implemented a follow‑up system that improved client retention and engagement. Customer Support & Administrative Associate Nairabet Nigeria Limited – Lagos, Nigeria (Partly Remote) | Oct 2023 – November 2024 ●​ Handled 100+ customer inquiries daily with patience and empathy, consistently turning challenges into positive experiences. ●​ Kept CRM records clean and up to date, giving managers reliable data for decision‑making. ●​ Flagged recurring issues and suggested improvements that reduced repeat complaints. ●​ Built strong client relationships by combining clear communication with a solutions‑focused approach. Personal Assistant (Virtual) Digital Witch Support Community (Remote) | December 2024 – August 2025 ●​ Managed executive calendars, scheduled meetings, and prepared documents, keeping leaders on track and stress‑free. ●​ Coordinated virtual events and training sessions, from agendas to follow‑up reports, ensuring nothing slipped through the cracks. ●​ Created onboarding guides and internal documentation that made processes smoother for new team members. ●​ Balanced multiple priorities in a fast‑paced environment, always delivering on time. Education & Certifications ●​ ●​ ●​ ●​ ●​ ●​ B.Ed. Computer Education – University of Nigeria, Nsukka (2018) NCE – College of Education, Nsukka (2023) Certified Executive Virtual Assistant – ALX Africa Certified Virtual Assistant – Digital Witch Support Community Certified Data Analyst – ACA (SQL, Excel, Power BI) Licensed Teacher (TRCN) – Teachers Registration Council of Nigeria (2023) Additional Experience Training Specialist Diamond Class Media – Lagos, Nigeria (Part-time) | Jul 2023 – Sep 2023 ●​ Designed and delivered engaging training sessions for youth, blending tech awareness with practical skills. ●​ Collected and analyzed feedback to refine content, boosting learner engagement and retention. ●​ Introduced learner‑focused adjustments that improved outcomes and participant satisfaction. Classroom Teacher Government Government Secondary School, Plateau | St. Cyprian Girls’, Nsukka | Urban Girls’, Nsukka - Enugu, Nigeria | March 2012 – Mar 2020 ●​ Maintained accurate student records and performance reports, ensuring accountability and transparency. ●​ Coordinated school events and extracurricular activities, balancing logistics with student engagement. ●​ Communicated effectively with parents and staff to support student progress and wellbeing. ●​ Provided pastoral support, guiding students through academic and personal challenges. Administrative Assistant / Customer Support (Industrial Trainee) Apexcell ICT Ltd – Enugu, Nigeria | Sept 2012 – April 2013 ●​ Organized client records with Excel, reducing errors and making data retrieval faster. ●​ Delivered frontline support in person and over the phone, resolving issues quickly and professionally. ●​ Introduced a scheduling system that improved booking efficiency by 40% and reduced missed appointments. ●​ Supported the office team with day‑to‑day admin tasks, keeping operations running smoothly. Volunteer Lagos Food Bank NGO — Lagos, Nigeria | December 2023 - Present