Nneka Joy Okoh

Nneka Joy Okoh​ Technical Support Specialist​ Remote |-| 📍 📧 ☎️ - | 🔗 www.linkedin.com/in/nneka-okohProfessional Summary Highly motivated Technical Support Specialist with experience in cloud computing, DevOps, and cloud security. Proven ability to troubleshoot complex technical issues, deploy cloud infrastructure, and support clients effectively. Experienced in building secure and scalable systems while leading technical support teams. Passionate about delivering excellent customer experiences and driving operational efficiency. Professional Experience Technical Support Team Lead​ Digital Witch Support Community | Intership - Remote | Jan 2025 – Present ●​ Lead a team of technical support specialists, providing guidance and resolving escalated issues. ●​ Manage incident response, ensuring prompt issue resolution and minimal downtime. ●​ Provide proactive support for cloud infrastructure, including Azure, GCP, and AWS environments. ●​ Develop documentation and knowledge base articles to improve support efficiency. Administrative Assistant / Technical Support Specialist​ Elite Tech Fusion Inc. | Remote | Dec 2023 – Present ●​ Provide executive-level administrative support, including scheduling, correspondence, and reporting. ●​ Manage technical documentation and assist with IT-related tasks and troubleshooting. ●​ Support DevOps processes, including CI/CD pipeline maintenance and cloud resource ●​ management. ●​ Coordinate meetings, presentations, and data analysis for decision-making. Real Estate Virtual Assistant​ Speedy Venture | Remote | Jun 2023 – Nov 2023 ●​ Delivered technical support for CRM systems, ensuring data accuracy and system functionality. ●​ ●​ ●​ ●​ Handled property listings, client inquiries, and scheduling for real estate operations. Managed CRM tools to organize leads and client data. Assisted with technical integrations and troubleshooting within software systems. Created detailed reports and presentations for management. Project Experience 3-Tier HIPAA-Compliant Hospital Application Deployment​ Azure | AKS | CI/CD Pipeline | Terraform ●​ Collaborated with a team to deploy a secure, scalable healthcare application on Azure. ●​ Automated infrastructure provisioning using Terraform and managed deployments with GitHub Actions and Azure DevOps. ●​ Integrated robust monitoring using Datadog and Azure Monitor. Skills & Tools ●​ ●​ ●​ ●​ ●​ ●​ ●​ Cloud Platforms: Azure, GCP, AWS DevOps Tools: Terraform, GitHub Actions, Azure DevOps Containerization & Orchestration: Docker, Kubernetes Monitoring & Logging: Datadog, Azure Monitor Technical Support: Incident management, troubleshooting, and escalation Scripting Languages: Bash, PowerShell Soft Skills: Communication, teamwork, leadership, and problem-solving Certifications ●​ Technical Support Fundamentals (Google) Education Bachelor of Science in Computer Science​ (Enugu State University Of Science And Technology Enugu) | (2015) References Available upon request.