Nneka Joy Okoh

NNEKA JOY OKOH TECHNICAL SUPPORT SPECIALIST PORTFOLIO TECHNICAL SUPPORT SPECIALIST ABOUT ME A passionate and solution-driven Technical Support Specialist with 4+ years of experience providing administrative support and ensuring seamless system operations. I specialize in cloud infrastructure, DevOps support, CI/CD pipeline troubleshooting, and cloud security compliance, with strong hands-on experience in Azure, GCP, AWS, Docker, Kubernetes, and monitoring tools like Datadog. SKILLS Technical support & Troubleshooting Cloud Infrastructure Management Cloud Platforms CI/CD Pipeline & Implementation Containers & Orchestration Cloud Security & Compliance Communication Database Administration 📌 HIPAA-COMPLIANT 3-TIER HOSPITAL MANAGEMENT APPLICATION DEPLOYMENT 🔗 View Project on Notion HIERARCHY-PROJECT ARCH Overview: Successfully deployed a 3-tier hospital management application on Azure with full HIPAA compliance. The application includes frontend, backend, and database layers, containerized using Docker and orchestrated with AKS (Azure Kubernetes Service). My Role: Technical Support & DevOps Lead Responsibilities: Supported CI/CD pipelines through GitHub Actions and Azure DevOps. Ensured application uptime and deployment health via GitHub Actions (see screenshot). Diagnosed failed builds and implemented fixes across environments. Supported incident resolution and service availability during deployment windows. Collaborated with the team to configure and test the application load balancer and ingress controllers. Verified frontend functionality post-deployment via hospital.cloudengrnneka.online Results: ✅ 3 successful build, push, and deployment pipeline runs (as shown in GitHub Actions logs) 🌐 Live deployment of hospital frontend verified and accessible online 💡 Improved build time by optimizing pipeline stages GitHub Actions workflow runs DATABASE CONNECTION AND SERVER MANAGEMENT DEPLOYED WEB APP INTERFACE (HOSPITAL MANAGEMENT SYSTEM) 📊 TECHNICAL SUPPORT CONTRIBUTIONS Diagnosed deployment failures by reviewing GitHub Actions logs and container logs. Provided support during rollout and rollback processes. Wrote documentation and troubleshooting guides for system errors and user onboarding. Supported the frontend and backend team with testing and environment configuration. THANK YOU I AM AT YOUR SERVICE. HIRE ME NOW!!! LET'S GET STARTED ALREADY!