Nneka Joy Okoh

HELLO, IT'S GOOD TO HAVE YOU HERE. I AM NNEKA JOY OKOH, A CUSTOMER SUPPORT SPECIALIST SKILLED IN EMAIL, PHONE, AND LIVE CHAT SUPPORT. I AM A GOOD SET OF HANDS WHEN IT COMES TO MULTITASKING. I HAVE OVER 3 YEARS OF EXPERIENCE AS A CUSTOMER SUPPORT SPECIALIST. KINDLY CLICK ON THIS COVER PHOTO TO GO THROUGH THE SLIDES TO VIEW MY SKILLS AND WORK SAMPLES. CHECK OUT THE SKILLS I HAVE TO OFFER 1. TROUBLESHOOTING. 2.PHONE SUPPORT. 3.EMAIL SUPPORT. 4.LIVE-CHAT SUPPORT. 5.CUSTOMER RELATIONSHIP MANAGEMENT. 6.COMMUNICATION ETTIQUETES. 7.TICKETS CREATION AND MANAGEMENT. 8.ACTIVE LISTENING. 9.CALL LOGGING. THE AMAZING THING ABOUT HAVING SKILLS IS THE ABILITY TO SHOW HOW BEST YOU KNOW THEM. KINDLY VIEW MY OTHER SLIDES TO SEE SOME OF MY WORK SAMPLES. USING INTERCOM FOR LIVE CHAT SUPPORT WITH CUSTOMERS LIVE-CHAT SUPPORT MESSAGE SET UP ON INTERCOM CREATING A CUSTOMER'S TICKET USING HUBSPOT RESPONDING TO A CUSTOMER'S COMPLAINT USING HUBSPOT RECEIVING A CUSTOMER'S COMPLAINT VIA EMAIL TROUBLESHOOTING AND RESOLVING THE CUSTOMER'S COMPLAINT VIA EMAIL RECEIVING AN EMAIL FROM THE CUSTOMER AFTER A SUCCESSFUL TROUBLESHOOTING AND RESOLVING OF THE CUSTOMER'S COMPLAINT CREATING AND ASSIGNING A CUSTOMER'S TICKET TO A TEAM MEMBER ON TRELLO LOGGING A CUSTOMER'S CALL ON HUBSPOT OPENING AND SOLVING A CUSTOMER'S TICKET VIA ZENDESK THE CRM TOOLS I USE TO COMMUNICATE WITH CUSTOMERS AND TEAM MEMEBERS ARE SLACK HUBSPOT ZENDESK INTERCOM TRELLO GOOGLE WORKSPACE AS A MEMBER OF YOUR TEAM, I WILL WORK HAND IN HAND WITH ALL TEAM MEMBERS TO ACHIEVE A COMMON GOAL WHICH IS THE SUCCESS OF YOUR ORGANIZATION.