NNEAMAKA UKPA-|| https://www.linkedin.com/in/nneamakaukpa
Virtual Assistance || Sales || Customer Service || Business Administration || Project Management.
PROFESSIONAL SUMMARY
Proactive Virtual Assistance with over 5 years of extensive experience delivering exceptional service to clients
in sales, customer service, and support, as well as project management. The ability to handle challenging
situations with tact and diplomacy is one of my strong suits, as I possess excellent communication skills, both
verbally and in writing. Through effective communication and relationship building, I build strong
relationships with clients. With my expertise in account management and CRM software, I can manage client
information and provide personalized solutions for customers. I have a proven ability to identify and resolve
customer issues through effective problem-solving. My expertise in customer relationship management enables
me problem-solving enables me to resolve issues quickly and efficiently while maintaining a high level of
professionalism. In addition, my knowledge of cross-selling and up-selling techniques enables me to increase
revenue and client retention. I am also proficient in google suite Microsoft suite and Office applications. My
attention to detail and ability to multitask make me an asset to any team, capable of handling multiple priorities
simultaneously. I am proficient in various CRM software, which helps me manage customer information and
improve response time.
I can also track and improve KPIs and performance metrics. My technical support background and extensive
product knowledge allow me to provide effective training and onboarding for new team members. I also ensure
quality assurance and feedback management to achieve high customer satisfaction levels. Overall, I am
dedicated to providing excellent Administrative Assistance, customer service, and customer satisfaction.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
• Good working knowledge of Communication and workspace management tools: Zoom,
Calendly, Slack, Click-up, Monday.com, Trello, Booking.com, Vrbo, Airbnb, HubSpot,
Zendesk, Asana, Google Suite, etc.
• Communicates innovative approaches and innovative approaches and procedures that would
increase the efficiency of processes and products to increase our retaining/ managing/
recovering records.
• Skilled at writing various business correspondences such as internal and external letters,
reports, and memorandums that facilitate the effective flow of information within and outside
the organization
• Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up
meetings, with a view of time-zone differences, and send prompts and reminders.
• Good knowledge of report writing, research, and recommending efficient and industry-related
findings.
• Performs other administrative duties, data management, and support to enhance the smooth
running of the office.
Customer Service/Sales
• Manage over 80 telephonic customer inquiries daily in a courteous, friendly, and professional
manner using prescribed procedures and scripts achieving customer's expectations by 80%
• Provides outstanding customer service, data entry, lead generation, appointment setting, cold
calling, and processed orders for multiple clients exceeding all customer service expectations.
• Consistently recognized for the quality and timeliness of reports, attention to detail,
exemplary customer service delivery, and team-player attitude.
• Coordinates outgoing and incoming client calls for both internal and external customers to
provide office, technical, and other needed support; while keeping tabs on clients' needs,
activities, and expectations to ensure satisfaction for client retention.
• Contact new and existing customers to discuss how their needs could be met with specific
products and services weekly and upselling company products
• Reach out to leads, increase and build a pipeline of prospective customers and manage
interface.
Project Management
• Preparation and maintenance of project schedules, project budgets, project Planning and
execution, managing project scope, changes, deliverables, and monitoring project expenses
• Coordinated with various project stakeholders, including clients, vendors, contractors, and
team members.
• Facilitated project team meetings and tracked action items.
• Prepared progress reports and status updates for project stakeholders.
• Conducted research and analysis to support project decision-making, Identified project risks,
and developed risk mitigation strategies
WORK HISTORY
08/2019 to
Current
Customer Service Representative/ Sales Representative
PHIL TREASURES GLOBAL VENTURES LIMITED
12/2021 to
03/2023
Assistant Project Manager
VISIBILITY LOGIC
12/2017 to Administrative Assistant
07/2019
Customer
Service
Representative/
PHILSFINK
NIGERIA
LIMITED Sales Representative
PHIL TREASURES GLOBAL VENTURES LIMITED
EDUCATION
Bachelor of Laws
Nnamdi Azikiwe University - Anambra State
TRAINING AND CERTIFICATIONS
LinkedIn
• Customer Service: Serving Customers Through Chat and Text
Alison
• Administrative Support
