Nnamdi Godswill Uduh

NNAMDI GODSWILL UDUH IT SUPPORT SPECIALIST | HELPDESK SUPPORT SPECIALIST PROFESSIONAL SUMMARY Results-oriented IT Specialist with over 5 years of hands-on experience installing, configuring, and maintaining systems, networks, and end-user workstations. Proven ability to provide responsive technical support in fast-paced environments while ensuring data security, service uptime, and process optimization. Skilled in system diagnostics, LAN/WAN troubleshooting, hardware repairs, and user training. Committed to delivering IT solutions that enhance productivity, system reliability, and guest satisfaction. COMPETENCIES • Network Installation & Configuration (LAN/WAN) • Computer Hardware & Software Diagnostics • Server Support & System Maintenance • IT Asset & Inventory Management • Technical Troubleshooting & Incident Resolution • Security Policy Implementation & Monitoring • Google Workspace & Microsoft 365 Administration • IT Documentation & User Training • Backup Systems & Disaster Recovery • Helpdesk Ticketing Tools (e.g., Freshdesk, Zendesk) PROFESSIONAL EXPERIENCE IT HELPDESK SUPPORT Kings Global Concept, Umuahia | Hybrid | March 2023 – December 2024. • Installed, configured, and supported Windows/macOS systems and peripherals, reducing system downtimes. • Maintained server room equipment and enforced backup and data protection policies. • Monitored network performance and provided Tier 1 & 2 troubleshooting support across LAN/WLAN infrastructures. • Provided IT onboarding and user training for software security and best practices. • Diagnosed system issues and resolved an average of 30+ tickets per week, maintaining 95%+ satisfaction rate. • Ensured compliance with IT asset inventory and security protocols. IT TECHNICAL SUPPORT Mega Information and Communication Technology Abuja | Hybrid | Nov. 2017 – Jan. 2023 • Delivered front-line technical support to end-users via remote tools and on-site visits. • Managed IT rollouts and coordinated moves/additions/changes to workstation setups. • Diagnosed and repaired hardware faults, reimaged systems, and managed patching schedules. • Implemented security policies and system access control measures for user accounts. • Planned disk space usage and recommended storage optimization practices. IT SUPPORT / HELPDESK SUPPORT IGP Tech, Abuja | January 2015 – September 2017 • Acted as first-line support via phone, chat, and web interface for user IT queries and issues. • Supported day-to-day IT operations, including network connectivity, printer setups, and desktop support. • Trained users on system use, software updates, and basic troubleshooting techniques. • Monitored system performance, executed software installations, and maintained inventory records. • Assisted in planning and executing hardware upgrades and system migrations. EDUCATION Higher National Diploma in Computer Science, 2014 CERTIFICATIONS • Google IT Support Professional Certificate • Windows 10 for IT Support: Advanced Troubleshooting – LinkedIn • IT Service Desk: Customer Service Fundamentals – LinkedIn • Troubleshooting IT Remote Administration – LinkedIn • Understanding Customer Support Competencies – HubSpot ADDITIONAL INFORMATION • Available for Remote / On-Site roles • Open to relocation • Full-time availability / 40+ hour weekly • Fluent in English; ready to learn new language for smooth workplace integration • Available immediately for interviews