Nnaji Vivian | Freelancer Resume

VIVIAN NNAJI Enugu, Nigeria | LinkedIn Profile PROFESSIONAL SUMMARY Experienced Administrative and Executive Virtual Assistant with over 2 years of exceptional administrative and customer support expertise. Skilled in managing schedules, handling correspondence, streamlining workflows, and maintaining accurate records. Proficient in CRM systems, email management, and conflict resolution, with a proven track record of exceeding customer satisfaction targets. Adept at multitasking in dynamic environments, fostering client relationships, and driving organizational efficiency to support business goals. CORE SKILLS ● ● ● ● ● Administrative Support: Calendar management, travel coordination, document preparation, and data entry. Customer Support: CRM tools (Zendesk, Salesforce), issue resolution, and empathetic communication. Technical Skills: Microsoft Office Suite, Google Workspace, SAP, QuickBooks, Apollo.io, and Trello. Sales Expertise: Lead generation, client relationship management, sales analytics, and negotiation. Soft Skills: Time management, confidentiality, adaptability, and problem-solving. PROFESSIONAL EXPERIENCE Administrative Virtual Assistant Marchcroft Digital - United Kingdom | May. 2024 – July 2025 ● Executed data entry tasks with 98% accuracy, improving data retrieval efficiency by 30%. ● Contributed to a 25% increase in the client base through targeted lead generation and research. ● Managed email and chat communications, enhancing client satisfaction ratings by 15%. ● Conducted online research and outreach via social media, improving engagement by 40% and outreach effectiveness by 20%. Customer Service Representative Albanny Technologies - Nigeria | Jan. 2024 – Dec. 2024 ● Provided outstanding customer support through phone, email, and live chat, achieving a 95% satisfaction rate. ● Scheduled and coordinated team meetings and appointments, improving communication and team productivity. ● Drafted professional email correspondence and internal reports, ensuring timely and effective communication across departments. ● Assisted in streamlining administrative workflows, leading to a 20% improvement in operational efficiency. Appointment setter Joinussolar - Florida United States| Jun 2024– Dec. 2024 ● Conducted strategic outbound calling campaigns to identify and qualify potential customers for solar energy system installations. ● Adeptly qualified leads by assessing factors such as home ownership, energy costs, roof orientation, and financial capability. ● Maintained a 75% appointment show rate through effective communication and follow-up with customers. Affiliate Sales Specialist Expertnaire | Mar. 2021 – Apr. 2023 ● Designed and implemented marketing campaigns for digital products, achieving a 50% increase in revenue and expanding market reach by 10%. ● Consistently exceeded sales targets by 75%, contributing significantly to organizational profitability. EDUCATION Bachelor of Arts in Religion/Sociology University of Nigeria, Nsukka | 2018 TRAINING / CERTIFICATIONS ● ● ● ● ● ● IT Support Skills – Digital Witch Community | 2024 Certified Virtual Assistant – ALX Africa | 2024 Developing Quality Customer Service Skills – Alison | 2024 Customer Service: Problem-Solving and Troubleshooting – LinkedIn | 2024 Customer Service: Serving Customers Through Chat and Text – LinkedIn | 2024 Sales Strategy: Qualifying Opportunities – LinkedIn | 2024