Nnaji Vivian

Hi, my name is Vivian, and I am a highly efficient and proactive Virtual Assistant dedicated to helping businesses streamline operations, enhance productivity, and drive growth.

With expertise in sales outreach, marketing, lead generation, customer service, and administrative support, I provide high-quality virtual assistance that allows my clients to focus on their strategic goals without being overwhelmed by day-to-day tasks.

I have:

• Led sales outreach and telemarketing campaigns, generating leads and increasing revenue.
• Managed email marketing campaigns, creating engaging content to expand reach and improve conversions.
• Developed content strategies to enhance brand presence and audience engagement.
• Set appointments for lead generation, converting prospects into clients.
• Efficiently managed calendars, emails, and data entry, ensuring smooth daily operations.
• Scheduled, organized, and hosted meetings, travel plans, and itinerary management.
• Coordinated task management and workflow optimization for timely project completion.
• Provided customer support, handling inquiries and resolving issues using CRM tools.
• Delivered exceptional customer experiences, not just customer service.
• Managed real-time chat support through live chat and chatbots for quick assistance.
• Ensured high client satisfaction through effective CRM management.

MY SERVICES INCLUDES:

• Administrative Support – Calendar & email management, data entry, travel planning.
• Project Management – Task coordination, workflow optimization, project scheduling.
• Customer Support – Handling inquiries, issue resolution, live chat, and CRM management.
• Sales & Marketing – Lead generation, appointment setting, email marketing, social media management.
• Content Creation – Blog posts, social media updates, branding strategy.
• Research & Analysis – Market research, competitor analysis, insights for decision-making, and so on.

I am proficient in a wide range of tools, including:

• CRM Systems: HubSpot, Salesforce, Zoho, GoHighLevel, Gorgias, Freshdesk, etc.
• Project & Task Management: Trello, Asana, ClickUp, Monday.com
• Administrative & Scheduling: Microsoft 365, Google Workspace, Calendly, Acuity Scheduling
• Marketing & Social Media: WordPress, Canva, Photoshop.
• Finance & Accounting: QuickBooks
• Communication & Collaboration: Slack, Zoom, Microsoft Teams, Skype, and different CRM systems among others and I am a quick learner and always look forward to learning new things.

As a dedicated and results-driven Virtual Assistant, I am committed to providing exceptional support to help businesses scale efficiently. Let’s work together to make things happen!