EMMANUEL AKOGWU
Birmingham, United Kingdom.
Email | -|LinkedIn
PROFESSIONAL SUMMARY
Motivated customer support with a background in Sales engineering with a proven track record of building and
growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal
customer relationships through understanding needs and creating individual solutions. Offering deep technical
acumen with strong communication skills to help customers understand product offerings.
CORE SKILLS & COMPETENCIES
•
•
•
•
•
•
•
•
•
Customer Support and Onboarding
Zendesk, Live Chat, HubSpot, Microsoft Teams, Zoom
Excellent Communication and Presentation
Microsoft Excel and G Suite
Ability to work remotely using Microsoft Teams, Zoom
CRM (Zoho, Zendesk, Live Chat, HubSpot)
Technical Troubleshooting
Problem-Solving
Adaptability and Multitasking
PROFESSIONAL EXPERIENCE
Customer Support/Technical Sales Engineer
Trexm Oil and Gas Services
•
•
•
•
•
•
•
•
•
•
Engaged new clients through cold calling, and emailing, documented feedback, and implemented product
improvements.
Provided expert sales advice and support, managing customer accounts using CRM (ZOHO) software.
Collaborated with engineering and project departments to meet proposal and RFQ deadlines.
Managed a portfolio of 20+ clients, exceeding expectations and fostering strong relationships.
Managed relationships with prominent OEMs including Honeywell, Teledyne Flir, Reuter Stokes, and
others.
Collaborated and managed the accounts of indigenous oil and gas firms in Nigeria such as NNPC, NPDC,
NDPHC, Neconde, ND-western, Heritage Exploration, Olam group, and Energia.
Offered expert sales advice, managing customer accounts efficiently using CRM (ZOHO) software.
Built and maintained strong relationships with various clients.
Collaborated with engineering and project departments to meet proposal and RFQ deadlines.
Facilitate customer onboarding, reducing onboarding time by 50%.
Customer Support/Operations Intern
Genesis Energy Holdings
•
•
•
•
•
October 2022 – Current
March 2021 – February 2022
Collaborated with cross-functional teams to resolve customer issues.
Communicated due dates and planned accurate and scheduled maintenance.
Maintained accurate customer records and updated databases.
Executed media plans to promote products and services.
Efficiently managed complaints and handled customer onboarding.
Customer Experience Officer/Technician
Greenage Technologies Power Systems Limited
•
•
•
September 2020 – January 2021
Developed and implemented customer experience strategies.
Managed client relationships and mediated between clients and the organization.
Conducted repairs and maintenance of inverters, UPS systems, electrical installations, and batteries
Troubleshooted and repaired surge protection/AVR systems and performed basic PCB repairs.
Customer Experience Manager/IT Technical Support
Mentus Cybercafe
•
•
•
August 2019 – August 2020
Conducted proactive customer outreach and delivered information about offerings.
Handled customer complaints, inquiries, and welcome calls.
Managed, maintained, and repaired IT systems, including hardware and software.
EDUCATION
MSc. Computer Sci. and Technology (Ulster university)
Bachelor of Science (B.Eng.) Metallurgical and Materials Engineering
CERTIFICATION
EF Set Certificate English Certificate: Certificate Link
In view Est. Sept 2026
January 2014 – September 2019
