Nnaemeka Emmanuel Akogwu

I over two years of experience in Technical Sales and Support, I have developed a strong track record of delivering exceptional results. During my tenure at Trexm Energy, I successfully managed over 10 client accounts and resolved more than 180 customer cases weekly, always striving to maintain the highest levels of customer satisfaction. My experience with various CRM and communication tools such as Microsoft 365, Outlook, Microsoft Teams, and Zoho has refined my ability to manage client relationships effectively and provide outstanding customer service.

In addition, I have recently expanded my skill set by mastering new software such as Zendesk, Apollo, Freshdesk, Slack, Monday.com, Calendly, Trello, and Loom. These tools have enhanced my ability to adapt to different customer management environments, collaborate efficiently with remote teams, and excel in a remote working setting.

My educational background in Metallurgical and Materials Engineering, along with certifications in Cybersecurity and IT Fundamentals, gives me a solid technical foundation. This enables me to troubleshoot complex issues and communicate technical information clearly, ensuring that customer needs are met swiftly and effectively.

I am excited about the possibility of bringing my technical expertise and dedication to your team, and I am eager to contribute to your ongoing commitment to excellence. I would greatly appreciate the opportunity to discuss how I can add value to your organization, regardless of location constraints.