Nnaemeka Chinedu

CHINEDU, NNAEMEKA JOHN-- https://www.linkedin.com/in/nnaemeka-chinedu SUMMARY With six years of experience in customer service and technical/administrative support, I excel in technical support, administrative tasks, and project management, backed by basic data analytics skills. My background in Electrical Electronics Engineering, alongside proficiency in MATLAB and R programming, enhances my problem-solving abilities. Known for promptly addressing client concerns, I consistently exceed satisfaction goals. I Leverage tools like Microsoft Excel, R, MATLAB, Spreadsheet and Tableau, to create insightful reports for informed decision-making. While also efficiently managing interactions, workflows and transactions using Google Workspace, HubSpot CRM, Odoo software, and Calendly, I contribute extensively to team dynamics and drive success in diverse business environments. EXPERIENCE IDEATION CONSULT LIMITED Administrative Support October 2023 - Till Date ● ● ● ● ● I accurately enter data into various systems, maintain databases, and ensure the integrity of data through regular accuracy checks. I generate reports, create presentations, and prepare correspondence as required. I handle customer inquiries via phone or email, provide information on products or services, and resolve issues promptly. I assist in scheduling meetings, managing calendars, and organising office activities. I provide support to project teams by coordinating tasks and contributing to project documentation. REASON ATELIER Technical Support October 2021 –October 2023 ● I Provided timely technical assistance to clients via email, phone, and ticketing systems, resolving issues related to the company's products using crm tool like hubspot. ● ● I Scheduled client appointments and meetings using Calendly thereby minimizing scheduling conflicts, while also generating leads using Apollo I Collaborated with other team members to identify and resolve complex technical issues, contributing to a 20% decrease in average ticket resolution time. KELIN HEIGHT HOTEL Barman/Storekeeper Jan 2015 – October 2018 ● ● ● I efficiently managed sales inventory, ensuring optimal stock levels and minimizing wastage. My exceptional customer service contributed to customer retention and maximum satisfaction. I utilized Odoo software for inventory management, order processing, and transactions. I also Fulfilled the role of a storekeeper by managing deliveries, organising stock, and ensuring efficient storage and sending out orders to the appropriate department while retrieving stock inventory. EDUCATION Michael Okpara University, Umudike, Abia State B.Eng Electrical Electronics Engineering 2018 - 2023 SKILLS AND COMPETENCIES ● ● ● ● ● ● ● ● Lead Generation Customer Service Teamwork Communication Skills MATLAB Programming R Programming CRM Tools Spreadsheet CERTIFICATIONS ● ● Google Data Analytics Certificate–Google I.T skills certificate – Digital Witch I.T Support