Nkwor Chikodili Cynthia

NKWOR CYNTHIA NKWOR CHIKODILI CYNTHIA CUSTOMER SUPPORT SERVICE -,-- 15 BEN OKONKWO STREET IKOTUN, LAGOS. ㅡ Skills Communication, Leadership, Time Management, Decision Management, Team Building, Problem-solving, Organization, Growth MIndset, Critical Thinking, Self Awareness, Customer Service, Inbox Management, Calendar Management, Creating slides/ presentation, Trello,Asana, Slacks etc ㅡ Experience BEZA MANAGEMENT COMPANY/ Customer care agent APRIL 2024 - PRESENT, LAGOS, NIGERIA. ● Provided customer service support, including resolving complaints and answering questions. ● Assisted customers with inquiries in a timely and professional manner. ● Provided technical assistance when needed during call center operations. ● Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions. ● Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems. ● Monitored incoming calls, emails, chats, texts. to ensure quality of service was maintained. METCEM COMPANY LIMITED / Executive Assistant OCTOBER 2019 - NOVEMBER 2023, LAGOS . ● Exhibited strong organizational skills to manage multiple projects simultaneously. ● Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings ● Managed and maintained executives' schedules. ● Answered phones, handled calls, and fielded appointment requests to assist supervisors ● Managed and organized confidential information to maintain privacy. ● Managed executive email accounts by responding to messages and initiating email conversations with colleagues. ● Efficiently managed incoming and outgoing calls while exercising discretion when handling sensitive information. ● Leveraged advanced computer software skills including Microsoft Office Suite to complete assigned tasks efficiently. SPECTRANET COMPANY LIMITED/ Customer Support Representative. FEBRUARY 2014 - AUGUST 2019, LAGOS NIGERIA. ● Maintained up-to-date knowledge of product information, services, policies and procedures. ● Assisted customers through email, phone calls, web chat sessions, or face-to-face interactions. ● Demonstrated strong problem-solving skills to resolve customer inquiries in an efficient and timely manner. ● Utilized active listening techniques to accurately identify customer needs and provide appropriate solutions. ● Collaborated with other departments in order to facilitate quick resolution of customer issues ● Attended weekly meetings with management team to discuss progress made towards departmental goals ● Managed high volume of incoming calls promptly and professionally with a focus on first call resolution. ● Ensured compliance with company policies, procedures, and regulations when dealing with customers' requests or complaints. ㅡ Education LAGOS STATE POLYTECHNIC / Higher National Diploma SEPTEMBER 2017 - SEPTEMBER 2020, LAGOS NIGERIA BUSINESS ADMINISTRATION & MANAGEMENT. LAGOS STATE POLYTECHNIC / Ordinary National Diploma JANUARY 2021 - OCTOBER 2023, LAGOS NIGERIA BUSINESS ADMINISTRATION & MANAGEMENT. ㅡ Professional skills acquired DIGITAL WITCH SUPPORT COMMUNITY / On Demand IT Skills Training SIDE HUSTLE INTERNSHIP/ Customer relationship management SIDE HUSTLE INTERNSHIP / digital Marketing JOBBERMAN SOFT SKILLS TRAINING.