Nkwor Chikodili Cynthia

I am a customer care agent / virtual assistant customer professional who provides support and assistance to customers or clients, often remotely. I am a typically skilled communicator, problem-solver and a patient individual. My role involves handling inquiries, resolving issues, and ensuring customer satisfaction. I also perform administrative tasks, such as scheduling appointments or managing correspondence. 

In my previous role as a Virtual Assistant at [Metcem company limited ], I honed my skills in managing calendars, scheduling appointments, handling correspondence, and performing data entry with accuracy and efficiency. My proficiency in using tools such as Microsoft Office, Google Workspace, and various project management software enables me to seamlessly manage tasks and ensure smooth operations.

Key achievements in my previous roles include:

Successfully coordinated multiple projects, ensuring deadlines were met and clients were satisfied.

Managed email accounts and responded to customer inquiries, resulting in a 20% increase in customer satisfaction ratings.

Organised and maintained digital filing systems, leading to a more efficient retrieval of documents and information.

I am highly organised, detail-oriented, and possess excellent communication skills, which allow me to interact effectively with clients and team members. My proactive approach and ability to multitask enable me to handle various responsibilities simultaneously, ensuring that all tasks are completed to the highest standards.