Nkom Abasi Umoh

NKOMABASI UMOH Virtual Assistant || Customer Service Representative -||- || www.linkedin.com/in/nkomabasi-umoh Abuja, Nigeria. PROFESSIONAL SUMMARY Detail-oriented and adaptable individual with experience in providing client support, managing records, and ensuring accuracy in administrative tasks. Proven ability to communicate effectively, manage information precisely, and work independently or collaboratively to achieve timely and quality task execution and ensure efficient operational flow. Committed to leveraging insights and a strong willingness to learn to achieve impactful outcomes, optimize services, and contribute to organizational success. CORE COMPETENCIES * Effective Verbal & Written Communication: Proficient in communicating clearly and professionally across various channels (email, live chat, phone), providing accurate information, and verifying details. * Data Integrity & Information Management: Demonstrated ability to address client inquiries and provide accurate information with a strong focus on detail, ensuring procedures are followed correctly while maintaining organized client records for seamless service delivery. Experienced in cross-checking information using online databases. * Technical Proficiency & Computer Savvy: Skilled in using Microsoft Suite and Google Workspace for document management & data entry, and CRM tools for communication. Comfortable navigating online databases and learning new software quickly. * Organizational & Time Management Skills: Skilled in managing records, organizing administrative processes, and responding promptly to requests, demonstrating the ability to prioritize tasks and maintain efficient workflows to ensure timely execution. Proficient in organizational tools for improving efficiency and productivity. * Adaptability & Teamwork: Flexible and proven ability to work independently and collaboratively, demonstrating a willingness to adapt to process and information changes. WORK EXPERIENCE Client Services & Virtual Support June 2024 - December 2024 WELLPATH WELLNESS GROUP | REMOTE * Responded to client inquiries via email and other digital channels, providing accurate information and resolving issues effectively, demonstrating strong communication skills. * Assisted healthcare practitioners with administrative tasks, including accuracy in electronic document management, patient onboarding, and scheduling. * Maintained strict confidentiality and compliance with HIPAA standards while handling sensitive patient information, ensuring data integrity. Customer Support and Virtual Assistant January 2024 - June 2024 NOVACLOUD TECHNOLOGIES | REMOTE * Provided customer support via live chat, email, and phone, addressing inquiries and resolving technical issues swiftly, demonstrating effective verbal and written communication, and contributing to efficient support operations. * Provided concise guidance to new users through onboarding processes, showcasing communication and organizational skills to ensure a smooth transition. * Maintained accurate and organized records of user interactions and support activities within the system, ensuring data integrity and showcasing attention to detail. * Collaborated effectively with product and engineering teams to address customer feedback, contributing to service improvements. Sales Representative January 2022 - August 2022 CHICKEN REPUBLIC | UYO, AKWA-IBOM STATE * Responded to customer complaints and inquiries in person and via phone, provided product information, and demonstrated verbal communication skills. * Accurately assisted customers with order placement and payment processing, including cash handling, demonstrating attention to detail. * Responded promptly to internal requests for information, accessing relevant data to provide necessary details on order status and customer accounts. * Collaborated with teams to maintain a consistent and efficient service operation. EDUCATION B.Sc in Biochemistry | University of Uyo, Akwa-Ibom, Nigeria 2023 CERTIFICATION * Virtual Assistant | ALX | 2024 * IT Skills Training | Digital Witch | February 2025 REFEREE Available on request