NKIRUKA BETHEL PETER-IFEANYI
General Virtual Assistant | Operations Support | CRM & Client Management
Nigeria | --| LinkedIn | Portfolio | Watch My Introduction Video
Professional Summary
Proactive and detail-oriented Virtual Assistant with over 2 years of experience in providing
administrative support, operations coordination, CRM management, and client
communication for fast-paced teams. Skilled in scheduling, reporting, data entry, and
customer service. Adept at streamlining workflows, ensuring smooth day-to-day operations,
and supporting internal and external teams. Known for attention to detail, time management,
and problem-solving in dynamic settings. Fluent in Google Workspace, CRM systems, task
trackers, and automation tools.
Core Skills
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Operations Support & Coordination
Calendar and Email Management
Customer Service & Client Communication (Phone, Email, Chat)
CRM Management & Data Entry (HubSpot, Pipedrive, Airtable)
Sales Support: Quotes, Booking, Client Follow-ups
Scheduling & Calendar Management
Procurement Coordination & Vendor Management
Workflow Documentation & SOP Creation
Task & Project Management (Trello, Asana, ClickUp)
Google Workspace | Microsoft Office | Slack | Zoom
Automation: Zapier | Meta Business Suite | Hootsuite
Professional Experience
Relationship Operations Lead (Admin Support, CRM Management & Sales
Coordination)
Virtual Assistant Professional Bootcamp - Dexa | Remote | Mar 2025 - Apr 2025
● Supported sales support, CRM management, and client outreach tasks, improving
lead response time by 40%.
● Managed scheduling, task coordination, and client follow-ups, ensuring smooth
operations across teams.
● Built automated workflows (Zapier, Asana) that streamlined lead engagement and
tracking.
● Coordinated with internal teams to provide executive-level support and ensure project
deadlines were met.
● Developed and maintained reports and documentation for ongoing projects and client
interactions.
Operations & Client Support Coordinator (Admin Support & CRM
Management)
Patricia Ihunwo Brand | Remote | Jul 2024 - Apr 2025
● Provided admin support by sending quotes, booking leads, and ensuring timely
follow-up communications with clients.
● Managed emails, calendars, travels, documents/files.
● Coordinated with vendors for procurement and handled logistics coordination.
● Managed CRM systems (Pipedrive, HubSpot) and ensured client satisfaction,
improving scores by 30%.
● Assisted with collections, tracking payments, and maintained financial records.
● Implemented streamlined communication systems across platforms to reduce response
times.
Operations & Administrative Support Lead (Scheduling, Client Assistance)
Deliver Your Genius | Remote | Mar 2023 - Apr 2025
● Managed virtual event scheduling and client communications, ensuring seamless
project execution.
● Responded to client inquiries, ensuring clear and efficient communication at all
stages.
● Assisted with task prioritization, client follow-ups, and reporting.
● Maintained digital records and created SOPs for recurring tasks, improving operational
efficiency by 25%.
Certifications
● Certified Virtual Assistant - ALX Africa (2025)
● Virtual Assistant Professional Course - Dexa (2025)
● IT On-Demand Fundamentals - Digital Witch (2024)
Tech Tools & Software
Google Workspace (Docs, Sheets, Calendar, Drive) | Microsoft Office | Trello | Asana | ClickUp |
Notion | HubSpot | Pipedrive | Airtable | Zapier | Slack | Zoom | Calendly | Meta Business Suite |
Hootsuite | LinkedIn
