NKEMJIKA OMEJE
Enugu, Nigeria | -
-| www.linkedin.com/in/nkemjika-omeje
SUMMARY
● Dedicated and Experienced Executive Virtual Assistant and Customer Success Executive, with a proven
track record of providing exceptional administrative support to C-suite executives and ensuring smooth
business operations.
● Skilled in managing complex calendars, handling customer inquiries, maintaining accurate records,
coordinating travel arrangements, data entry, and overseeing confidential correspondences.
● Demonstrated expertise in resolving customer issues, Strong organizational and communication skills,
with a keen eye for detail and fostering strong client relationships, while providing exceptional service to
clients.
● Adept at providing seamless support in a dynamic, fast-paced environment while upholding
confidentiality and ensuring timely delivery
CORE SKILLS
Administrative Support
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Calendar Management, Travel Coordination, Document Preparation, Transcription, Email
Communication, File Management, and Data Entry.
Proficient in communication and workspace management tools such as Slack, Loom, Zoom, Zendesk,
HubSpot, Freshdesk, and Intercom.
Skilled in scheduling tools including Calendly, Picktime, and Acuity for efficient appointment
management.
Customer Support
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Experienced in remote support tools like AnyDesk, Remote Desktop, TeamViewer, and LogMeIn for
troubleshooting and assistance.
Strong proficiency in CRM platforms such as HubSpot, Salesforce, Zoho CRM, Pipedrive, and
Freshsales for customer relationship management.
Technical Proficiency
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Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace,
QuickBooks, Google Drive, Dropbox, Zapier, and Canva.
Skilled in internet research and data Organization
Project Management
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Familiar with project management tools such as ClickUp, Monday.com, Trello, and Asana for task
tracking and team collaboration.
Sales & Lead Generation
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Experienced in lead generation using Apollo.io, LinkedIn Sales Navigator, and Pipeline CRM.
Proficient in client relationship management, sales pipeline management, negotiation, and GoHighLevel
for sales automation.
Soft Skills
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Strong time management, confidentiality, adaptability, attention to detail, teamwork, and managerial
abilities.
PROFESSIONAL EXPERIENCE
Administrative Coordinator | Customer Success Executive
Bambs Property – United Kingdom | November 2023 – March 2025
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Boosted Customer Satisfaction by 20% by providing timely and clear information across phone, email,
and chat, ensuring clients felt heard and supported.
Reduced Response Time by 30% through efficient email management and automation, enabling quicker
resolution of client inquiries.
Streamlined financial operations by meticulously preparing and managing monthly invoices and receipts
with 100% accuracy.
Improved Issue Resolution Efficiency by 25% by escalating complex cases promptly and following up
diligently, minimizing downtime for clients.
Increased Brand Visibility by managing social media channels and creating engaging content, fostering
stronger client engagement and company presence.
Improved social media presence by managing accounts and scheduling engaging content, increasing
audience interaction and visibility.
Designed and delivered 70+ high-quality visual assets using Canva, including social media graphics,
presentations, and infographics, boosting brand engagement.
Executive Virtual Assistant
Sther Royal Consult – Nigeria | August 2018 – July 2021
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Increased operational efficiency by expertly managing complex calendars, scheduling appointments, and
coordinating high-level meetings.
Reduced travel costs by 15% through strategic planning of flights, hotel reservations, and ground
transportation.
Produced polished reports, presentations, and correspondence, ensuring consistent, professional
communication.
Accelerated project completion by conducting thorough research and compiling actionable insights,
supporting strategic decision-making.
Boosted social media engagement by designing 50+ flyers and conference materials using Canva and
creating high-impact video content.
Consistently met tight deadlines by prioritizing and managing multiple tasks with exceptional
organizational skills.
Administrative Assistant
Marie Stopes International (NGO) – Nigeria | May 2017 – June 2018
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Improved executive productivity by organizing and prioritizing emails, scheduling meetings, and
managing calendars with efficiency.
Delivered outstanding front-office support by efficiently handling multi-line phone systems, routing
calls, and welcoming visitor.
Enhanced data management by performing precise data entry, creating detailed reports, and delivering
professional presentations.
Ensured financial accountability by accurately capturing and tracking monthly expenses for timely
financial reporting.
Supported seamless event execution by coordinating logistics, preparing agendas, and managing travel
arrangements.
Maintained 100% inventory accuracy by restocking supplies and placing timely purchase orders.
EDUCATION
Masters of Science (M.sc) in Marketing
Nnamdi Azikiwe University, Awka, Anambra State |-
Bachelors of Science (B.sc) in Marketing (2.1)
University Of Nigeria Nsukka, Enugu State |-
CERTIFICATIONS & TRAININGS
IT SUPPORT SKILLS TRAINING - Digital Witch Support Community (2024)
CERTIFIED VIRTUAL ASSISTANT - Axl Africa (2024)
VIRTUAL ASSISTANT FUNDAMENTALS – Alison (2024)
ESSENTIAL CANVA FOR GRAPHIC DESIGNS - Udemy (2024)
DIGITAL MARKETING FUNDAMENTALS - IIDE-The Digital School (2023)
APPLIED DIGITAL SKILLS – Grow with Google (2021)
