Nkemjika Omeje

 ●  Dedicated and Experienced Executive Virtual Assistant and Customer Success Executive, with a proven track record of providing exceptional administrative support to C-suite executives and ensuring smooth business operations.

●     Skilled in managing complex calendars, handling customer inquiries, maintaining accurate records, coordinating travel arrangements, data entry, and overseeing confidential correspondences.

●     Demonstrated expertise in resolving customer issues, Strong organizational and communication skills, with a keen eye for detail and fostering strong client relationships, while providing exceptional service to clients.

●     Adept at providing seamless support in a dynamic, fast-paced environment while upholding confidentiality and ensuring timely delivery

CORE SKILLS

** Administrative Support**

• Calendar Management, Travel Coordination, Document Preparation, Transcription, Email Communication, File Management, and Data Entry.
• Proficient in communication and workspace management tools such as Slack, Loom, Zoom, Zendesk, HubSpot, Freshdesk, and Intercom.
• Skilled in scheduling tools including Calendly, Picktime, and Acuity for efficient appointment management.

Customer Support

• Experienced in remote support tools like AnyDesk, Remote Desktop, TeamViewer, and LogMeIn for troubleshooting and assistance.
• Strong proficiency in CRM platforms such as HubSpot, Salesforce, Zoho CRM, Pipedrive, and Freshsales for customer relationship management.

Technical Proficiency

• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, QuickBooks, Google Drive, Dropbox, Zapier, and Canva.
• Skilled in internet research and data Organization

Project Management

• Familiar with project management tools such as ClickUp, Monday.com, Trello, and Asana for task tracking and team collaboration.

Sales & Lead Generation

• Experienced in lead generation using Apollo.io, LinkedIn Sales Navigator, and Pipeline CRM.
• Proficient in client relationship management, sales pipeline management, negotiation, and GoHighLevel for sales automation.

Soft Skills

• Strong time management, confidentiality, adaptability, attention to detail, teamwork, and managerial abilities.