Nkem Mill

NKEM MILLICENT Abuja, Nigeria - –- PROFESSIONAL SUMMARY Dedicated and results-oriented Customer Service Professional with over 2 years of experience in dynamic and fast-paced environments. Demonstrated ability to handle customer inquiries, resolve issues, and ensure satisfaction through personalized service delivery. Proficient in building strong relationships and adapting to evolving customer needs, resulting in increased customer loyalty and retention. Skilled in leveraging effective communication and problem-solving skills to enhance the customer experience and drive company goals. Experienced in virtual assistance and proficient in CRM tools, Microsoft Office Suite, and administrative support functions. Committed to delivering excellence in customer service and contributing positively to team dynamics. SKILLS • • • • • • • • • Customer Service Public Relations Complaint resolution Time Management Email/Chat Support Google Workspace Troubleshooting Customer Support CRM Tools (Hubspot, Freshdesk, Trello, Calendly, Monday.com ) • • • • • • • • • Microsoft Office Suite Data Entry Appointment Scheduling Effective Communication Empathy Adaptability Attention to details Call Documentation Problem-solving aptitude WORK HISTORY 08/2022 to 09/2023 Customer Support Unidef Global – London, U.K • Collaborated with other team members to provide seamless and efficient customer service experience • Built rapport with customers to closely understand their preferences and needs, leading to more targeted and appreciated service delivery • Played key roles in complaint resolution by collaborating with various departments, which decreased escalated customer complaints by 100% • Implemented an efficient customer contact management system, reducing data discrepancies by 20% and improving customer response time. Manages the outsourcing of products to online customers, ensuring efficient order fulfilment and customer satisfaction. • Provided outstanding assistance to over 2000 customers over the years, contributing to a 25% increase in customer reviews • Participated in training and learning activities 009/2021 to 07/2022 Customer Service Representative Crunch Network – Delaware, U.S.A • Automated and designed Frequently Asked Questions (FAQs) template to assist customers solve their concerns. • Collaborated with other team members in attending to customers’ concerns via Intercom, Hubspot and Slack. • Engaged with customers on the company’s service platforms • Reduced customers complain by 60%. and the Use of First-Aid. EDUCATION 2017 Bachelor Of Science: Accounting University Of Nigeria Nsukka - Enugu State, Nigeria CERTIFICATION ___________________________________________________________________ Alison – Diploma in Customer Support Coursera- Customer Support Fundamentals Digital Witch IT Support- On Demand IT skills