Nkem Asiegbu

NKEM ASIEGBU- Phone number:- CUSTOMER SERVICE/SALES EXECUTIVE PROFESSIONAL An organized, results-oriented customer service professional with an excellent track record of significantly increasing service quality, sales and customer base using first class CRM and social media tools. Highly creative with a commitment to the culture and heritage of a brand and a strong ability to engage staff, appeal to new markets and refine the customer experience to boost loyalty and profits on a global scale. AREAS OF EXPERTISE. Marketing and Sales Customer experience Social Media Team leadership & Brand restructuring. PROFESSIONAL CAREER HIGHLIGHTS 2009 - 2011 EMERGING MARKETS LIMITED SERVICES EMTS, ETISALAT Abuja, FCT. Worked with the customer service, marketing and sales team to create products for market fit Developed, build and implement technical marketing skills and company product knowledge. Consistently met sales targets in my region and maintained records. 2013 - 2015 JUMIA.com, 6B, Universal Close, Allen Avenue, Ikeja, Lagos. Regularly met or exceeded stated sales goals for our team as well as met all customer satisfaction requirements. Responsible for keeping database of returned products and making notes on each customer transaction. Analyzed potential strategic partner relationships for product lines. Developed a large list of repeat customers who would often bring in friends and family as referrals. 2018 - Present ONE FINANCE AND INVESTMENT LIMITED, 1224, Bishop Oluwole Street, Victoria Island, Lagos. Team Lead, Customer Success Managed wide variety of customer support tasks to resolve customer issues quickly and efficiently. Communicated and provided support to the software engineering team, marketing and operations teams with useful customer insight Reviewed and recommended improvements for the customer success department. Communicated with with local banks, payment processors/gateways(Paystack, Interswitch, and Amplify) and inter-bank settlement systems