Nkechi Juwe

NKECHI JUWE Phone Number: -|Email:-|Abuja, Nigeria PROFESSIONAL SUMMARY With more than two years of experience, I am a driven salesperson committed to generating income and cultivating enduring customer connections. I'm skilled at streamlining procedures and improving customer engagement with a variety of sales tools and CRM platforms, including Salesforce, HubSpot, and Zoho CRM. I have the ability to spot fresh business prospects, negotiate agreements, and close deals that frequently go above expectations. I truly love giving outstanding customer service, and I'm determined to help my team succeed while cultivating enduring client loyalty. To efficiently acquire and nurture leads, I also make use of lead creation platforms like Apollo.io and Lemlist. I can't wait to apply my knowledge of relationship management and sales tactics to a new position where I can really make an impact. SKILL HIGHLIGHTS            CRM Tools(Hubspot, Salesforce)) Persuasion Skills Product Knowlege Negotaion Skills Time Management Attention to details Adaptability Client Retention and Upselling Problem-Solving Cold Calling Market Research and Prospecting            Social Media Proficiency Good communication Skill Self Motivation Customer Support Skills Adaptability Skills Empathy Skills Data Entry and Reporting Emotional Intelligence Lead Generation Appointment Setting Sales Pitch Development CORE COMPETENCIES      Well-versed in Google Calendar, Pipedrive, Apollo.io, Calendly, Sales Force, Zoho CRM, Hubspot, and Lemlist. I keep up of consumer demographics, rival product offers, and market developments in order to strategically place our products where they will have the biggest impact. Developing and putting into practice successful sales tactics that support revenue growth and are in line with our corporate objectives. I assess sales performance, identify opportunities for development, and direct our decision-making procedures using data analytics. Capable of identifying and controlling my own emotions while remaining sensitive to those of others, which enables me to create stronger bonds with clients. WORK EXPERIENCE Sales Representative The Kirby Company, Abuja, Nigeria April 2023-May 2024  Implemented new sales strategies that streamlined the sales process, resulting in a 30% reduction in the sales cycle time.  Collaborated with marketing, product development, and customer service teams to align our sales strategies with broader business objectives, leading to a 15% increase in overall sales.  Successfully reduced the cost of sales operations by 20% without compromising performance, allowing us to allocate resources more effectively. Sales Representative Sweet ExperienceRestaurant, Port Harcourt, Nigeria April 2021-April 2023  Implemented new sales strategies that significantly streamlined our sales process, making it more efficient and effective.  Collaborated with the marketing, product development, and customer service teams to ensure our sales strategies were in sync with the company’s overall business objectives.  Implemented a personalized follow-up strategy, I improved our customer retention rate by an impressive 40%, which really helped strengthen our relationships with clients.  Through effective communication and relationship management, I achieved an 85% customer satisfaction rate, demonstrating our commitment to meeting customer needs. EDUCATION University of Port Harcourt Bachelor of Science in Biochemistry- CERTIFICATIONS  In-Demand IT Skills (Digital Witch technical Support Community)  Virtual Assistant (ALX)  Customer Success Strategy Management (CustomerSuccessU.org)  Customer Success Advanced Concept (CustomerSuccessU.org) -